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- Tasks: Respond to emergency calls and assist vulnerable adults in the community.
- Company: Join Carelink, a dedicated team providing 24/7 emergency response services.
- Benefits: Enjoy full training, flexible shifts, and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in call handling or social care is essential; must have a valid UK driving licence.
- Other info: Earn £250 for successful referrals and work with advanced telecare technology.
The predicted salary is between 32500 - 39000 £ per year.
Location: Derby (and surrounding areas)
Contract: Full-Time, Temporary
Shifts: Days/Nights
Salary: £15.66 – £18.00 per hour
Make a Difference Every Day
Are you passionate about supporting vulnerable people in your community? Join the Carelink Team at Derby City Council as a Mobile Responder and be at the forefront of delivering a vital 24/7 emergency response service that helps people live independently in their own homes.
About the Role
As a Mobile Responder, you’ll respond to calls from service users who require urgent or non-urgent assistance—whether it’s helping an uninjured person who has fallen, performing safe and well checks, or installing and maintaining telecare equipment. You will work across a flexible rota, including day and night shifts, weekends, and bank holidays.
This is a dynamic and varied role that includes:
- Responding to emergency and non-emergency calls from vulnerable adults in the community.
- Safely lifting uninjured fallers using specialist equipment (training provided).
- Installing, programming, and maintaining telecare equipment.
- Conducting home visits to carry out health observations and basic assessments.
- Providing professional call handling and triaging of alarm activations.
- Supporting care homes and healthcare professionals with lifting assistance.
- Using IT systems to update client records, complete reports, and communicate with other services.
What We’re Looking For
To be successful in this role, you’ll need:
- Excellent communication and IT skills.
- Experience working in a call centre, health, or social care setting.
- Confidence in handling emergency situations with empathy and professionalism.
- A valid UK driving licence and access to a roadworthy vehicle for work use (or willingness to drive council vehicles).
- Flexibility to work a 24/7 shift pattern including nights and weekends.
Please note: Candidates without experience in call handling or social care will not be considered.
Why Join Us?
- Make a tangible impact in people’s lives every day.
- Receive full training and support.
- Be part of a friendly, dedicated, and supportive team.
- Enjoy varied work that combines technical, administrative, and hands-on care responsibilities.
About Carelink
Carelink is a 24-hour emergency monitoring and response service supporting individuals to remain safe and independent at home. Using advanced telecare technology and a team of trained responders, we provide immediate support and peace of mind to users and their families 365 days a year.
If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below.
At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.
To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions.
Call Handler/Responder - Grade E employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler/Responder - Grade E
✨Tip Number 1
Familiarise yourself with the specific duties of a Mobile Responder. Understanding the nuances of responding to emergency calls and the importance of empathy in these situations will help you stand out during interviews.
✨Tip Number 2
Highlight any relevant experience you have in call handling or social care. Be prepared to discuss specific scenarios where you've successfully managed emergencies or provided support to vulnerable individuals.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied shifts. Since this role requires working nights, weekends, and holidays, showing that you're adaptable can make a positive impression.
✨Tip Number 4
Prepare questions about the training and support offered for the role. This shows your eagerness to learn and grow within the position, which is crucial for a role that involves technical and hands-on responsibilities.
We think you need these skills to ace Call Handler/Responder - Grade E
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call handling, health, or social care settings. Emphasise any specific skills that align with the job description, such as communication and IT skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting vulnerable people. Mention your ability to handle emergency situations with empathy and professionalism, and how you can contribute to the Carelink Team.
Highlight Relevant Experience: In your application, clearly outline any previous roles that involved call handling or working in a care environment. Use specific examples to demonstrate your skills and experiences that relate to the responsibilities of a Mobile Responder.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Service Care Solutions
✨Show Your Empathy
As a Mobile Responder, you'll be dealing with vulnerable individuals. During the interview, demonstrate your ability to empathise and communicate effectively. Share examples from your past experiences where you provided support or assistance in challenging situations.
✨Highlight Relevant Experience
Make sure to discuss any previous roles in call handling, health, or social care settings. Be specific about your responsibilities and how they relate to the job you're applying for. This will show that you have the necessary skills and experience for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think of examples where you had to make quick decisions under pressure, and be ready to explain your thought process during those situations.
✨Demonstrate Flexibility
Since the role requires working various shifts, it's important to convey your flexibility. Discuss your availability and willingness to work nights, weekends, and bank holidays. This shows your commitment to the role and readiness to meet the demands of the job.
