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- Tasks: Join our relief team as an Office Services Operator, covering various shifts and tasks.
- Company: Williams Lea is a global leader in business-critical support services for top-tier clients.
- Benefits: Enjoy 25 days holiday pay, referral schemes, and access to internal job opportunities.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to client success.
- Qualifications: Previous experience in reprographics or mailroom roles and proficiency in Microsoft Office required.
- Other info: Flexible zero hours contract with opportunities for career development.
This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.
Hourly Pay: ÂŁ13.90 per hour plus holiday pay
Location: London
Contract: Zero hours contract
Work model: Fully onsite
Williams Lea seeks an Office Services Operator to join our relief team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
Our relief team offers a flexible solution to Williams Lea, often working on critical projects on client sites. As an Office Services Operator within our relief team, you will be working various shifts covering holidays and sickness to ensure our services are fully staffed across multiple office locations in the United Kingdom, sometimes at short notice.
Your role will be varied depending on the needs of the individual client sites, however core tasks are outlined below. Every task which is undertaken must be delivered with an exceptional customer service approach.
Key Responsibilities:
Reprographics & Print Services
Produce high-quality printed and finished documents in line with client specifications using high-speed reprographic equipment.
Monitor and replenish printer consumables, calibrate machines, and ensure optimal equipment performance.
Prepare documents and files for digital scanning, including the removal of bindings or fastenings.
Perform document scanning to PDF format using high-speed scanners, ensuring image clarity and file integrity.
Ensure all reprographics work is completed on time, to the highest quality, and in line with agreed workflows and standards.
Escalate equipment issues or workflow challenges as per standard operating procedures.
Mailroom & Office Support
Manage incoming and outgoing mail and packages, including processing via Royal Mail, DHL, and courier services.
Receive, log, and coordinate dry-cleaning services as required.
Provide records management support, including file handling and document organisation.
Assist with stationery management—check stock levels, restock supplies, and log items for order.
Deliver proactive customer service through the helpdesk hub and one-stop shop support area.
Client Service & Relationship Management
Build and maintain professional relationships with clients through clear communication and a responsive, service-oriented approach.
Manage expectations and support resolution of any service-related issues, escalating to management when appropriate.
Understand the client’s business environment to align services with their objectives and requirements.
Ensure all work adheres to service level agreements and internal quality standards.
Teamwork & Operational Excellence
Collaborate effectively with colleagues to deliver a seamless client experience.
Contribute to a culture of continuous improvement by identifying workflow enhancements and supporting initiatives.
Perform additional administrative or operational duties as requested by management.
Previous experience in a reprographics, print, or mailroom role, ideally within a corporate or financial services environment required
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams) with confidence using reprographic and scanning systems.
Knowledgeable about routine maintenance and upkeep of equipment.
Willing to learn or have previous experience with records management tool.
High attention to detail and quality assurance in document production.
Excellent time management skills with the ability to meet tight deadlines and prioritise multiple tasks.
Strong communication and interpersonal skills, with a professional and courteous approach to client service.
Ability to work both independently and collaboratively within a team environment.
A proactive, solution-focused attitude with a commitment to continuous improvement.
Client focused approach to provide our high standard of service required.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday pay, plus bank holidays (dependant on hours worked)
Referral Scheme
Access to all Williams Lea internal job opportunities
Access to Learning Lounge and our internal training suite
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
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Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Services Operator
✨Tip Number 1
Familiarise yourself with the specific equipment and software mentioned in the job description, such as reprographic and scanning systems. Being able to demonstrate your proficiency during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience in a similar role, especially within corporate or financial services environments. Be ready to discuss specific examples of how you've provided exceptional customer service in past positions.
✨Tip Number 3
Prepare to showcase your time management skills by discussing how you've successfully handled multiple tasks or tight deadlines in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research Williams Lea and their client base to understand their business environment better. This knowledge will help you tailor your responses during the interview and show that you're genuinely interested in the company and its operations.
We think you need these skills to ace Office Services Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reprographics, print, or mailroom roles. Emphasise your skills in customer service and teamwork, as these are crucial for the Office Services Operator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've provided exceptional customer service in previous positions and how you can contribute to Williams Lea's objectives.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office and reprographic systems, be sure to mention your technical skills clearly. Provide examples of how you've used these tools effectively in past roles.
Showcase Your Flexibility: As this position involves working various shifts and covering holidays, highlight your flexibility and willingness to adapt to changing needs. Mention any previous experiences where you successfully managed last-minute changes.
How to prepare for a job interview at Williams Lea
✨Know the Role Inside Out
Make sure you understand the key responsibilities of an Office Services Operator. Familiarise yourself with reprographics, print services, and mailroom operations, as well as the importance of exceptional customer service in this role.
✨Demonstrate Your Technical Skills
Be prepared to discuss your proficiency in Microsoft Office and any experience you have with reprographic and scanning systems. Highlight specific examples where you've successfully used these skills in previous roles.
✨Showcase Your Customer Service Approach
Since this role requires a strong client-focused attitude, think of instances where you've gone above and beyond for a client or resolved a service-related issue. Be ready to share these stories during the interview.
✨Emphasise Teamwork and Flexibility
As you'll be part of a relief team, it's crucial to demonstrate your ability to work collaboratively and adapt to changing environments. Share experiences that highlight your teamwork skills and your willingness to take on various tasks as needed.
