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For Companies At a Glance
- Tasks: Support business systems by managing queries, user access, and internal audits.
- Company: Join a dynamic team in Chesterfield, offering hybrid working and a collaborative environment.
- Benefits: Enjoy a competitive salary, bonuses, and flexible working options.
- Why this job: Be the backbone of our operations while developing your skills in a supportive culture.
- Qualifications: Proactive attitude, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Ideal for tech-savvy individuals looking to make an impact in a growing company.
The predicted salary is between 20000 - 30000 £ per year.
Chesterfield, Derbyshire (Hybrid Working)
Circa £25k + Bonus & Benefits
Are you an organised, proactive individual with a knack for technical support and a keen eye for detail? We’re looking for a Service & Support Administrator to join our client and play a vital role in supporting our business systems and processes.
In this role, you’ll be the go-to person for day-to-day service and support across the business—triaging defects, managing access and change requests, and assisting with internal audits. It’s a hands-on position that requires excellent communication skills, a methodical mindset, and a collaborative approach.
What You’ll Be Doing- Triaging and managing business support queries, escalating when needed to meet service levels
- Administering user access to key business systems, including onboarding, leavers, and access modifications
- Supporting internal audit activities relevant to the Administration Systems Team
- Helping organise and prioritise defects and change requests for ongoing system improvements
- A professional and positive attitude with a proactive approach to learning and change
- Excellent interpersonal skills and the ability to work effectively in a cross-functional team
- Strong organisational skills with the ability to meet deadlines and manage competing priorities
- Solid knowledge and hands-on experience with Microsoft Office—especially Excel
- Experience delivering technical support and user assistance for software applications
- Familiarity with service management tools for ticket tracking and resolution
- Previous exposure to pensions administration systems
- Software support experience
- Knowledge of the Intellipen Pensions Administration system
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Support Administrator
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, especially the Intellipen Pensions Administration system. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've effectively managed competing priorities in previous roles. Be ready to discuss these experiences during any interviews or networking opportunities.
✨Tip Number 3
Brush up on your technical support skills, particularly in relation to user assistance for software applications. Consider taking a short online course or certification to enhance your knowledge and make you stand out as a candidate.
✨Tip Number 4
Network with current or former employees of the company to gain insights into their culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying through our website.
We think you need these skills to ace Service & Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in technical support. Emphasise any relevant roles where you've triaged queries or managed user access, as these are key responsibilities for the Service & Support Administrator position.
Craft a Compelling Cover Letter: In your cover letter, express your proactive approach to learning and change. Mention specific examples of how you've effectively collaborated in cross-functional teams and managed competing priorities, as these traits are essential for the role.
Highlight Relevant Skills: Clearly outline your proficiency with Microsoft Office, particularly Excel, and any experience you have with service management tools. If you have knowledge of pensions administration systems or software support experience, make sure to include that as well.
Proofread Your Application: Before submitting your application, take the time to proofread everything. Check for spelling and grammatical errors, and ensure that your application is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Cactus Search
✨Showcase Your Organisational Skills
As a Service & Support Administrator, you'll need to demonstrate your ability to manage multiple tasks effectively. Prepare examples from your past experiences where you successfully prioritised competing demands and met deadlines.
✨Highlight Your Technical Proficiency
Make sure to discuss your hands-on experience with Microsoft Office, particularly Excel. Be ready to explain how you've used these tools in previous roles to support business processes or improve efficiency.
✨Demonstrate Your Communication Skills
Since this role requires excellent interpersonal skills, practice articulating your thoughts clearly. Think of scenarios where you effectively communicated with team members or resolved conflicts, as this will show your collaborative approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially related to triaging support queries or managing access requests. Prepare to walk through your thought process in handling such situations, showcasing your methodical mindset.
