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- Tasks: Monitor traffic systems, log incidents, and provide first-line support.
- Company: Join Yunex, part of Siemens UK, a leader in global infrastructure.
- Benefits: Enjoy hybrid work options after training and potential temp-to-perm opportunities.
- Why this job: Be part of a vital team managing London's traffic; make a real impact!
- Qualifications: Experience in 1st Line Support or similar IT roles is essential.
- Other info: Flexible shifts with overtime available; training provided for success.
The predicted salary is between 30000 - 42000 £ per year.
Location: Unit 19, St Andrews Way, London, E3 3PA (Hybrid after training)
Contract Length: 6 months (with potential extension/temp-to-perm opportunity)
Shift Pattern: 4 days on / 4 days off (includes nights and weekends); Training: Mon-Fri, 9am–5pm
This role is essential in supporting the operation and maintenance of London's critical road charging and traffic management infrastructure. The successful candidates will play a vital role in monitoring live traffic systems, ensuring fault management, and providing first-line support to meet strict service levels.
Responsibilities:
- Monitor and log incidents through the fault management system
- Carry out live checks of 400–600 traffic cameras, ensuring all systems are operational
- Act as first point of contact for stakeholders (e.g. Outstations, Comms team, Field Operators)
- Escalate incidents to the 2nd and 3rd line teams as required
- Navigate and operate the Instation System UI to troubleshoot issues
- Ensure compliance with SLA and business-critical metrics
- Register faults and assist callers with routing their issues appropriately
- Support continuous improvement by providing system/process feedback
- Adhere to Quality Management, Health and Safety, and Security protocols
Key Skills / Experience Required:
Essential:
- Experience in a 1st Line Support or Service Management Centre environment
- Familiarity with IT ticketing systems and incident management processes
- Proficient in Microsoft Excel and other Microsoft Office applications
- High attention to detail – especially when reviewing camera feeds and data logs
- Strong communication and team-working skills
- Ability to work shifts, including weekends and nights
Desirable:
- Experience working in an IT/data centre or technical operations environment
- Knowledge of traffic or transport infrastructure systems
- Previous work in a fault-detection or real-time monitoring setting
Additional Information:
- Training: 4–6 weeks in-office (Mon–Fri, 9am–5pm)
- Post-training: Half of shifts WFH, on a 4-on / 4-off rotating schedule
- Shifts:
- Day: 07:30am – 6:45pm
- Night: 19:30pm – 06:45am (Every 2 weeks)
- 1st Line Team: Expanding from 12 to 16
- Support from 2nd and 3rd Line Teams
- Supervisor coverage during weekdays
Contact Detail:
Randstad Sourceright Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Operator
✨Tip Number 1
Familiarise yourself with the specific tools and systems mentioned in the job description, such as incident management systems and Microsoft Excel. Being able to demonstrate your proficiency in these areas during the interview will set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in monitoring systems or fault detection. Be prepared to discuss specific scenarios where you successfully managed incidents or resolved technical issues, as this will show your capability for the role.
✨Tip Number 3
Since the role involves working shifts, including nights and weekends, be ready to discuss your flexibility and willingness to adapt to this schedule. Showing that you are comfortable with the shift pattern can make a positive impression.
✨Tip Number 4
Research Yunex and Siemens UK to understand their operations and values. Being knowledgeable about the company will not only help you tailor your responses but also demonstrate your genuine interest in the position and the organisation.
We think you need these skills to ace 1st Line Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st Line Support or similar roles. Emphasise your familiarity with IT ticketing systems and any specific technical skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your attention to detail and ability to work under pressure, as these are crucial for monitoring live traffic systems.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office applications, particularly Excel. Also, mention any experience you have with incident management processes and fault detection.
Showcase Communication Skills: Since the role involves acting as the first point of contact for stakeholders, demonstrate your strong communication and teamwork skills in your application. Provide examples of how you've effectively collaborated in previous roles.
How to prepare for a job interview at Randstad Sourceright
✨Show Your Technical Skills
Make sure to highlight your experience with IT ticketing systems and incident management processes. Be prepared to discuss specific examples of how you've successfully resolved issues in previous roles, especially in a 1st Line Support or Service Management Centre environment.
✨Demonstrate Attention to Detail
Since the role involves monitoring traffic cameras and data logs, emphasise your high attention to detail. You might want to share instances where your meticulousness helped prevent or resolve a significant issue.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, as you'll need to act as the first point of contact for stakeholders. Consider preparing a few scenarios where you effectively communicated technical information to non-technical individuals.
✨Be Ready for Shift Work
This job requires working shifts, including nights and weekends. Be honest about your availability and willingness to work these hours. It’s also a good idea to express your understanding of the importance of maintaining service levels during these times.
