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- Tasks: Support sales by converting inquiries into appointments and providing exceptional customer service.
- Company: Join DigitalKOG, a leading UK marketing agency for retail home improvement businesses.
- Benefits: Enjoy flexible hours, competitive pay, bonuses, generous holiday allowance, and free refreshments.
- Why this job: Be part of a dynamic team in a fun, vibrant environment that values your contributions.
- Qualifications: No specific experience required; training provided. Strong communication and organisational skills are essential.
- Other info: Ideal for those seeking part-time work with a good work-life balance.
The predicted salary is between 25750 - 30000 £ per year.
DigitalKOG Newcastle Flexible Hours Pro Rata £25,750 pro rata + commission – OTE of £30,000
Why you’ll love working with us:
- Join a dynamic team: Work with a small, supportive and friendly group of professionals who value your contributions.
- Grow with us: As our brand continues to expand, your hard work and dedication will be recognised and rewarded.
- Enjoy fantastic benefits: Competitive pay, bonuses, a generous holiday allowance, free parking, and refreshments are just a few of the perks you’ll enjoy.
- Work in a welcoming environment: Experience a fun, vibrant and positive atmosphere, where your role will be central to our success.
What You’ll Do:
As Inbound/Outbound Sales Support you’ll be playing a key role in making sure the opportunities we create for clients have the best chance of leading to a sale. Here’s what you’ll be doing:
- Convert inbound online enquiries from customers to appointments for our clients. Booking appointments for customers who have enquired through our client’s website.
- Create opportunities with existing customers. Warm outbound calls that remind existing customers that our clients are there if they need them, so not your typical cold calling found in many Contact Centres.
- Deliver exceptional customer experiences: As the first point of customer contact for our clients, you’ll offer professional, courteous, and personalised assistance to meet the needs of each individual.
- Stay Organised: Handle administrative tasks, effectively manage the Salespeople’s diaries and keep the operation running smoothly.
Your working hours:
This role is perfect for those looking for flexible working with the comfort of a stable job. Typically, our team work 30 hours per week including some weekends and Bank Holidays, but hours are flexible around your needs, our role is ideal for those looking for a good work-life balance or part-time work with consistent hours.
Who we’re Looking For:
We’re seeking someone who is passionate about converting interest to opportunity and providing great customer experiences.
- Experience: Previous experience on the phone or in a sales environment is beneficial but not always essential. Full training is provided.
- Skills: Excellent interpersonal and organisational abilities with a reliable work ethic.
- Personality: A friendly and approachable demeanour, combined with a professional attitude.
Ready to Join Our Team?
If you’re excited about becoming part of our growing company and contributing to our success, we’d love to hear from you! Please submit your CV. Take the next step in your career with a company that values your contributions and offers a supportive, engaging workplace. We can’t wait to welcome you on board.
Inbound/Outbound Sales Support employer: DigitalKOG
Contact Detail:
DigitalKOG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound/Outbound Sales Support
✨Tip Number 1
Familiarise yourself with DigitalKOG's services and client base. Understanding the specific needs of retail home improvement businesses will help you tailor your conversations and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Since you'll be converting inquiries into appointments, being able to articulate clearly and persuasively is key. Role-playing scenarios can help you feel more confident.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for managing appointments and calls. This will demonstrate your ability to handle administrative tasks effectively, which is crucial for the role.
✨Tip Number 4
Emphasise your customer service experience in any previous roles. Highlighting your ability to provide exceptional customer experiences will resonate well with the hiring team, as this is a core aspect of the position.
We think you need these skills to ace Inbound/Outbound Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or customer service. Emphasise any previous roles where you converted inquiries into sales or provided exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention why you want to work with DigitalKOG and how your skills align with their values and the role.
Highlight Relevant Skills: In your application, focus on your interpersonal and organisational skills. Provide examples of how you've successfully managed tasks or improved customer interactions in past roles.
Show Enthusiasm: Express your excitement about the opportunity to join a dynamic team. Let them know you appreciate their commitment to employee growth and a positive work environment.
How to prepare for a job interview at DigitalKOG
✨Show Your Passion for Sales
Make sure to express your enthusiasm for sales and customer service during the interview. Share examples of how you've successfully converted interest into opportunities in previous roles, even if they were not in a formal sales environment.
✨Demonstrate Your Organisational Skills
Since the role involves managing diaries and administrative tasks, be prepared to discuss how you stay organised. You could mention tools or methods you use to keep track of appointments and tasks, showcasing your ability to handle multiple responsibilities efficiently.
✨Emphasise Your Interpersonal Skills
The company values excellent interpersonal abilities, so highlight your communication skills. Prepare to share instances where you provided exceptional customer experiences, focusing on your friendly and professional approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
