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- Tasks: Be the friendly face at the front desk, ensuring residents feel welcome and supported.
- Company: Join a dynamic team at Canary Wharf, known for its commitment to excellence in customer service.
- Benefits: Enjoy a competitive salary, flexible shifts, and a vibrant work environment.
- Why this job: Perfect for those who love interacting with people and want to make a difference in their community.
- Qualifications: No specific experience required; just bring your passion for customer service and a positive attitude.
- Other info: Work 4 on, 4 off shifts, allowing for a great work-life balance.
The predicted salary is between 27800 - 39100 £ per year.
The Concierge Team has principal responsibility for the smooth running and day-to-day operation of the front desk. To consistently deliver excellent customer service to the residents in conjunction with Canary Wharf Group standards, procedures and policies, catering the service towards the residents' needs.
Annual Salary: £34,890
Working Hours: 7pm-7am, 4 on 4 off, shifts across Monday to Sunday
Closing Date: 30th May 2025 (candidates will have until 23:59 on 29th May to apply)
Main Responsibilities:
- To provide courteous, professional, efficient service at all times, as per the Company’s standards.
- To ensure that guests are offered a service that catered towards their individual needs.
Night Concierge employer: Canary Wharf Group
Contact Detail:
Canary Wharf Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarise yourself with the Canary Wharf Group's standards and policies. Understanding their approach to customer service will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in hospitality or concierge positions. Be ready to share specific examples of how you've catered to individual needs and resolved issues effectively.
✨Tip Number 3
Prepare for the assessment day by practising common scenarios you might face as a Night Concierge. Think about how you would handle difficult situations or special requests from residents to showcase your problem-solving skills.
✨Tip Number 4
Network with current or former employees of the Canary Wharf Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Night Concierge. Tailor your application to highlight relevant experience in customer service and front desk operations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to hospitality or customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your skills in handling guest needs and maintaining high service standards. Make it personal and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a concierge role.
How to prepare for a job interview at Canary Wharf Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Night Concierge. Familiarise yourself with the key aspects of customer service and how they apply to the role, as this will help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to meet someone's needs, as this is crucial for a role that focuses on catering to residents.
✨Demonstrate Flexibility
Since the role involves working night shifts and varying days, be ready to discuss your availability and willingness to adapt to different schedules. Employers appreciate candidates who can show flexibility in their working hours.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and the company.
