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- Tasks: Coordinate activities and provide top-notch service to our retirement community.
- Company: Join Churchill Estates Management, a leader in retirement living with over 220 developments nationwide.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; must be outgoing and organised.
- Other info: Work independently while being the go-to person for our lovely community.
The predicted salary is between 19286 - 19286 £ per year.
Salary: £19,286 per annum, plus excellent benefits
Hours: Monday to Friday, 08:00 am to 14:00 pm, (30 hours per week)
Location: Moorend Park Road, Cheltenham, Gloucestershire, GL53 0LA
About the role
Churchill Estates Management are recruiting for an exceptional Development Manager for our retirement development in Cheltenham. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Part Time Development Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Development Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially their focus on Trust, Openness, Respect, Communication, and Honesty. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your experience in customer service and administration by preparing specific examples of how you've positively impacted customers' lives. This will show that you understand the importance of providing a first-class service to the Home Owners.
✨Tip Number 3
Research the retirement living sector and be ready to discuss current trends or challenges during your interview. Showing that you are knowledgeable about the industry will set you apart as a candidate who is genuinely interested in the role.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. Since the role involves coordinating events and maintenance, being able to articulate your approach to prioritising tasks will demonstrate your suitability for the position.
We think you need these skills to ace Part Time Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or similar sectors. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to manage a community. Mention how your personality aligns with the role of a 'friendly neighbour' and your commitment to providing a fulfilling lifestyle for Owners.
Showcase Relevant Skills: Emphasise your administrative skills and proficiency in Microsoft Office applications, particularly Excel and Outlook. Provide examples of how you've used these skills in previous roles to enhance efficiency and organisation.
Demonstrate Your Values: In your application, align your personal values with those of Churchill Estates Management. Highlight your commitment to Trust, Openness, Respect, Communication, and Honesty, and how these values guide your work ethic.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a retirement living or similar environment.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might want to mention any relevant projects where you successfully managed schedules or organised events.
✨Highlight Your People Skills
As a Development Manager, you'll be interacting with a variety of people. Use the interview to showcase your outgoing personality and ability to connect with others. Share anecdotes that illustrate your friendly approach and how you've built rapport with clients or residents in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to act with sensitivity and diplomacy, and be ready to explain how you managed those situations effectively while ensuring safety and security.
