End User Computing Engineer

This role is based at our Caxton House Tech Bar, the role involves providing face to face Level 1 IT support to colleagues on-site. Our Tech Bars also provide appointments, Assistive Software Support, kit deployments, break fix and advice and guidance to DWP colleagues. There may also be on occasion, a requirement to visit other sites within reasonable travel distance to support colleagues as needed. You will: Gather and analyse information from users about their IT issue and determine the best way to resolve utilising knowledge and guidance and ensuring compliance to quality and security standards. Provide first time resolution by troubleshooting and diagnosing within established standards and guidelines or escalating faults to end user computing specialist resolver groups or appropriate third-party vendors, to investigate and resolve. Act as an on-site Digital partner with a good understanding of the issues affecting those sites. Be responsible to support investigation and diagnosis of assigned issues for workarounds and/or root causes, assists with the investigation of known errors and proposes solutions to incidents and implements solutions on behalf of the user. Deliver coaching, guidance and upskilling end users to increase their digital confidence and gain maximum value out of end user devices and other digital products. This is a challenging, fast-paced, agile and rewarding role. It brings the opportunity to build key links across Digital Products & Services through developing collaborative and engaging relationships to jointly deliver quality, efficient service as a critical part of Digital delivery. The role requires regular exercise of choice and judgement sometimes in challenging, pressurised situations. Resilience and excellent communications along with influencing and interpersonal skills are essential to support effective senior stakeholder engagement and management. Person specification When giving details in your employment history and technical statements (250 words) you should highlight your experience in line with the behaviours and technical skill listed within the advert. If you would like to learn more about the role, please contact sam.hacket@dwp.gov.uk. Behaviours We’ll assess you against these behaviours during the selection process: Communicating and Influencing Making Effective Decisions Working Together Technical skills We’ll assess you against these technical skills during the selection process: Incident Management Benefits Alongside your salary of 35,678, Department for Work and Pensions contributes 10,335 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Salary Information Pay for this role is 35,678 Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Ability, Experience and Technical skills. Stage 1: Application Your application will consist of four parts: 1.As part of the application process you will be asked to complete a Personal Details application form. Further details around what this will entail are listed on the application form. 2. Civil Service Verbal Test. After submission of the first stage of your application you will be invited to complete the Civil Service Verbal Test. If you successfully pass the test, you will be invited to complete the final stages of the application. Please complete the online tests as soon as possible (within 24-48 hours is recommended). The closing date for a fully completed application is 29th December 2024at 23:55hrs. Please allow sufficient time to complete the online tests and your full written application before the deadline. If you fail to complete the online tests and full written application before the deadline your application will be withdrawn. Guidance for the tests will be available when you are invited to take the tests. The tests are administered online and accessed via the CS Jobs website. Following successful completion of thetests, you will then be asked to complete: 3. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided. 4. Behaviour and technical statements (up to 250 words each). You will be asked to write examples of how you meet the behaviours and technical skills below. An initial sift will be conducted using the technical statement stated below. Candidates who pass the initial sift will progress to a full sift. The sift panel will use the information in your employment history, behaviour and technical statements to assess your experience, skills and knowledge. Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. You will receive a score for your Behaviours and/or Technical Skills. You will not receive a score for your Employment history, it is used to add context to your behaviours. Important information You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form. Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. If your employment history, behaviours or technical statements contains any personal details your application will be withdrawn. Stage 2: Interview If youre successful at sift stage you will be invited to a video interview via Microsoft Teams.There, you will be assessed against the following Behaviours and Technical Skills: Behaviours Communicating and Influencing. Making Effective Decisions. Working Together. Technical Skill Incident Management. Sift and interview dates to be confirmed. Further information Find out more about Working for DWP For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. A reserve list may be held for a period of 6 months from which further appointments can be made. All successful candidates and those placed on reserve will be posted in merit list order by location. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .