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- Tasks: Manage customer calls for payment collection and maintain professional communication.
- Company: Join phs Group, a leading provider of Hygiene Services with over 120,000 customers.
- Benefits: Enjoy competitive salary, no weekend work, training opportunities, and employee discounts.
- Why this job: Be part of a supportive team culture in a secure, fast-paced environment.
- Qualifications: Experience in credit control or contact centres preferred; strong communication skills required.
- Other info: Full-time, office-based role with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
A vital role in Credit Control – just for you!
Credit Controller
Caerphilly
Good salary, great team and excellent benefits
Great hours Monday to Friday, no evening or weekend work
Full Time, permanent position, office-based
Credit Controllers! Are you looking for a secure role? Are you local to Caerphilly? Want to feel part of a valued team? Come and join our friendly, supportive team here at phs Group. If you’re looking for a career with an established, market leading company we want to hear from you.
We have a fabulous team culture here and are looking for the right person to join us, which we hope is you. You will be valued here, and our experienced, supportive team will be there beside you if you need guidance. It’s a busy role so you’ll need to be organised and enjoy working in a fast-paced business. Experience is preferred, but equally if you’ve the right positive attitude and skills you will be supported here if you’re new to credit control.
You will work on different campaigns, with scripts and a call structure to guide you, and your day is diverse and varied.
Are you polite, professional, and respectful when contacting customers? Do you have experience in Credit Management / contact centre experience? Are you comfortable with contacting customers regarding outstanding or overdue payments? You are just the kind of person we’re looking for!
Your role as Credit Controller at phs Group will involve:
- Calls to facilitate payment of near-due payments and outstanding arrears
- Calls are via our predictive dialler on different campaigns
- Collecting aged debt, and taking steps to proactively reduce debt in its early stages
- Responding to calls in a timely and professional manner
The ideal candidate for a Credit Controller:
- Good experience with credit control or office-based cash collection is preferred
- Experience using Microsoft packages such as Excel, Word and Outlook
- Excellent verbal and written communication skills
- Strong negotiation skills, assertive and respectful
- The ability to effectively prioritise in a busy environment
This is predominantly a Credit Control role so requires that special someone who is always professional, polite, respectful, and confident.
In return for your commitment and expertise:
- A competitive salary
- No weekend or evening working – great hours Monday to Friday (36.25 hours a week)
- You’ll be in Head Office with excellent opportunities to develop your career here
- Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training
- Apprenticeship opportunities on completion of the probationary period
- 23 days holiday, increasing with length of service, plus bank holidays (31 days in total)
- Buy / Sell holiday scheme
- Amazing employee discounts with major supermarkets and retailers with phsPerks.com
- Free Parking onsite so no parking costs
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more
If you’re looking for a career in Credit Management with a successful company, and have excellent communication skills, we want to speak with you! Apply now.
About phs: phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during our 62 years of business.
Credit Controller employer: PHS Group Limited
Contact Detail:
PHS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the specific duties of a Credit Controller. Understanding the nuances of debt collection and customer communication will help you stand out during interviews. Research common challenges faced in credit control to demonstrate your proactive approach.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves contacting customers about overdue payments, being able to negotiate effectively while maintaining professionalism is key. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network with current or former employees of phs Group if possible. They can provide insights into the company culture and what they value in a Credit Controller. This information can be invaluable in tailoring your approach during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the team culture and training opportunities. This shows that you are not only interested in the role but also in growing within the company, which aligns with their values.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control or cash collection. Use specific examples that demonstrate your skills in negotiation and communication, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the position at phs Group. Mention your positive attitude and willingness to learn, especially if you lack direct experience in credit control.
Highlight Relevant Skills: In your application, emphasise your proficiency with Microsoft packages like Excel, Word, and Outlook. Also, showcase your ability to prioritise tasks effectively in a busy environment.
Showcase Team Spirit: Since phs Group values a supportive team culture, mention any previous experiences where you contributed to a team or worked collaboratively. This will show that you align with their company values.
How to prepare for a job interview at PHS Group Limited
✨Showcase Your Communication Skills
As a Credit Controller, excellent verbal and written communication skills are crucial. During the interview, demonstrate your ability to communicate clearly and professionally. You might even want to prepare examples of how you've effectively handled customer interactions in the past.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities, especially in a fast-paced environment. Be ready to discuss how you prioritise tasks and manage your time effectively. Sharing specific instances where you've successfully juggled multiple responsibilities can really impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and negotiation skills. Think about potential scenarios you might face as a Credit Controller, such as dealing with difficult customers or managing overdue payments, and prepare your responses accordingly.
✨Research the Company Culture
Understanding the company culture at phs Group is key. They value a supportive team environment, so be prepared to discuss how you can contribute positively to their team culture. Mention any experiences where you've thrived in a collaborative setting.
