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- Tasks: Coordinate maintenance operations and ensure properties are safe and compliant.
- Company: Join a dynamic property company in Manchester with a diverse portfolio.
- Benefits: Gain experience in a supportive team environment with opportunities for growth.
- Why this job: Be a key player in maintaining quality living spaces and enhancing tenant satisfaction.
- Qualifications: Experience in maintenance coordination or property management is preferred.
- Other info: Satisfactory references and a DBS check are required.
The predicted salary is between 36000 - 60000 £ per year.
My client is a dynamic and growing property company, based in Manchester with a large portfolio of quality properties. Now seeking a skilled and experienced individual to join the team as a maintenance coordinator.
You will be required to ensure the smooth running of operation and maintenance of the property portfolio within your region, and for scheduling maintenance and compliance jobs with internal teams and external contractors., * Oversee all maintenance activities and to manage the maintenance operatives within the region.
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Ensure that their properties are safe, well-maintained and compliant with all relevant regulations
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Prioritise and schedule reactive and pro-active maintenance to deliver service SLAs
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Address and resolve escalated issues & complaints in a timely & efficient manner
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Use your own technical knowledge and work with the wider team to assess the most appropriate internal or external contractor or solution to achieve service levels required
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Plan compliance certification and remedial work as required
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Assist with regular inspections of properties to identify maintenance needs
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Act as a key point of contact for tenants regarding maintenance issues
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Support the region with inbound calls from tenants and outbound triaging calls
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Assist with organisation and management of annual tenant handover process planning and delivery each summer
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Assist with managing the transition and integration of new acquisitions into the business.
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Provide input to regular capacity utilisation and cost reviews
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Monitor the PPM schedule for both in house staff and contractors, and undertake regular audits of PPMs.
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Work with the Supplier Management team to ensure Health and Safety compliance is met from contractors.
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Monitor costs in line with budgets.
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Participate in process improvement initiatives to deliver improved capacity utilisation and operational efficiency
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Support profitability and occupancy across the business during peak periods and team annual leave/absence
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Carry out any reasonable request from the senior management team and work flexibly across the organisation as required.
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We re ideally looking for an experienced maintenance coordinator, scheduler, property manager or similar.
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Strong leadership and people management skills.
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Excellent organisation and time management skills.
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Committed to providing excellent level of customer service from initial contact through to issue resolution.
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Strong HMO and/or purpose-built student housing/residential sector experience preferred
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An organised, structured and pro-active approach.
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A team player.
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Highly IT literate and have experience of using an online scheduling system, desired but not essential.
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Excellent communication skills both written and oral with high levels of accuracy and attention to detail.
Requirements: Satisfactory references and a DBS check required.
Please contact Vicky at the Manchester office.
Maintenance Coordinator employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Coordinator
✨Tip Number 1
Familiarize yourself with the property management industry, especially in the Manchester area. Understanding local regulations and compliance requirements will give you an edge when discussing your experience and knowledge during the interview.
✨Tip Number 2
Highlight your leadership and people management skills by preparing examples of how you've successfully managed teams or resolved conflicts in previous roles. This will demonstrate your capability to oversee maintenance operatives effectively.
✨Tip Number 3
Showcase your organizational and time management skills by discussing specific tools or methods you use to prioritize tasks and manage schedules. Being able to articulate your approach will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss your customer service philosophy and provide examples of how you've handled tenant issues in the past. This will highlight your commitment to providing excellent service, which is crucial for this role.
We think you need these skills to ace Maintenance Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance coordination, property management, or scheduling. Emphasize your leadership skills and any specific achievements in previous roles that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your commitment to excellent customer service and how your proactive approach can benefit their property portfolio.
Highlight Technical Knowledge: In your application, emphasize your technical knowledge related to property maintenance and compliance. Discuss any experience you have with health and safety regulations and how you've successfully managed maintenance issues in the past.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with tenants and contractors. Highlight your ability to resolve issues efficiently and maintain strong relationships.
How to prepare for a job interview at Ritz Recruitment
✨Showcase Your Leadership Skills
As a maintenance coordinator, strong leadership and people management skills are crucial. Be prepared to share examples of how you've successfully led teams in the past, resolved conflicts, or improved team performance.
✨Demonstrate Your Organizational Abilities
Highlight your excellent organization and time management skills during the interview. Discuss specific tools or methods you use to prioritize tasks and manage schedules effectively, especially in a fast-paced environment.
✨Emphasize Customer Service Commitment
Since providing excellent customer service is key, be ready to discuss your approach to handling tenant issues and complaints. Share examples of how you've gone above and beyond to ensure tenant satisfaction.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on relevant regulations and compliance standards in property management. Be prepared to discuss your technical knowledge and how it can help assess the best solutions for maintenance needs.
