Application Development & Support Manager

Location: London - Hybrid working with a 40% office requirement

This is a Permanent, Full Time vacancy that will close in 6 days at 23:59 BST.

The Role

This is a new role within the Application Development & Release team reporting to the Head of Product and Engineering. The main purpose of the role is to lead the successful delivery of the Deposits roadmap to meet FSCS’s strategic goals. This includes planning, coordination, and supervision of all activities related to technical design, development, implementation, quality assurance, and support.

The Application Development and Support Manager is also responsible for managing and providing direction for the Development Team in support of business operations, ensuring alignment with FSCS's vision, mission, values, and strategic priorities.

Key Priorities

• Work closely with the Product Manager, Business stakeholders, and Product teams to gather and evaluate feedback and proposals from across the business, identifying potential problem areas and making appropriate recommendations for continual improvement in FSCS applications and services.
• Ensure that development project requirements and plans align with IT strategic goals and meet end-user requirements and acceptance criteria.
• Review and analyze existing application effectiveness and efficiency, developing plans for improvement or leveraging these systems more effectively.

Development & Release Management

• Provide technical leadership to the business, CDITO team, and development teams.
• Own and plan demand management for IT application development and deployment services, managing business requirements, project needs, IT maintenance, and support.
• Recruit and manage an application team of interim/specialist resources as needed to respond to project and business demands.

Operational Management

• Identify and resolve application issues and errors, liaising with the wider CDITO team to triage IT incidents, ensuring all incidents, problems, and change requests follow FSCS processes.
• Lead the design, development, and installation of application patches, enhancements, and upgrades to maintain system stability and support levels.
• Manage the maintenance of FSCS IT systems and solutions policies, standards, and controls, aligned with good practice and FSCS’s IT strategic direction.

Management of Team

• Provide technical support and guidance to the team to ensure compliance with procedures and requirements.
• Conduct regular reviews of team members’ progress against objectives and address issues as needed.
• Manage and direct the Development Team in support of business operations.

CDITO Team

• Contribute positively to enable wider CDITO objectives.
• Communicate decisions, standards, and discussions clearly to IT staff and relevant suppliers.
• Develop and maintain effective relationships with other teams within CDITO.

Information Security and Data Protection Responsibilities

• Adhere to FSCS policies on Information Security, Data Protection, and Acceptable Use.
• Ensure procedures for Information Security and Data Handling are followed.
• Handle Data securely and in accordance with its classification.

Knowledge, Skills, and Experience

This role suits a highly analytical individual with exceptional problem-solving, interpersonal, and communication skills. The candidate should demonstrate:

• Extensive knowledge of implementing and supporting CRM/Case Management applications, integrating them with web and back-office applications in high data volume environments.
• Working knowledge of Azure Cloud Resource Management, Cost Management, Development, and Data services.
• Knowledge of CI/CD practices, including version control, branching, builds, release pipelines, automated testing, infrastructure as code, and configuration as code.
• Ability to research emerging technologies, standards, and products.
• Experience in technical application solution architecture, development, delivery, and support.
• Experience delivering successful Siebel (and preferably MS Dynamics) implementations within Financial Services/Insurance.
• Mentoring skills in security adoption within application development.

Working at the FSCS

At FSCS, we are purpose-driven and committed to delivering exceptional service and results for our customers. Our benefits include:

• Employer pension contributions from 9%+ depending on contributions and service length.
• Life assurance, income, and critical illness protection.
• Private medical and dental insurance.
• EAP and Virtual GP.
• 26 days annual leave + bank holidays, with options to buy or sell additional days.
• Enhanced maternity, paternity, and adoption leave (6 months full pay).
• Additional discounts and rewards options.

To Apply

Use the Apply Now button to submit your CV. We consider reasonable adjustments for candidates during the recruitment process; please contact recruitment@fscs.org.uk for requests or additional support.

About Us

FSCS has been supporting customers of failed financial firms for over 21 years, helping 6.5 million customers and paying back £26bn in compensation. We are committed to being better, faster, and more empathetic, playing a vital role in the regulatory ecosystem and focusing on prevention of consumer harm.