Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with IT issues and improve support processes.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Perfect for tech enthusiasts wanting to make a real impact in IT support.
- Qualifications: Strong communication skills and experience with ITSM tools like ServiceNow required.
- Other info: ITIL certification is a plus, but not mandatory.
The predicted salary is between 30000 - 42000 £ per year.
Exceptional customer-facing skills with effective listening and communication (written and verbal) skills with the ability to engage effectively with technical and non-technical stakeholders.
Excellent problem-solving and analytical skills, with attention to detail.
Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms.
IT Service Management experience across incident management, problem management and change management.
Service support/analyst background.
Ability to document triage procedures and best practices to enhance support efficiency.
Desirable:
- Proficiency in using ITSM tools such as ServiceNow.
- ITIL (v3/v4) qualified.
Support Analyst IT employer: Vallum Associates
Contact Detail:
Vallum Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst IT
✨Tip Number 1
Brush up on your customer-facing skills! Since this role requires exceptional communication, practice engaging with both technical and non-technical individuals. Consider role-playing scenarios to enhance your ability to listen and respond effectively.
✨Tip Number 2
Familiarise yourself with ITSM tools like ServiceNow. If you haven't used it before, explore online tutorials or forums to get a feel for its functionalities. Being able to demonstrate your knowledge of these tools can set you apart during discussions.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved issues. Think about how you documented your processes and the impact it had on support efficiency, as this will resonate well with the hiring team.
✨Tip Number 4
If you're ITIL qualified, make sure to highlight this in conversations. Be ready to discuss how your understanding of ITIL principles has influenced your approach to incident, problem, and change management in previous roles.
We think you need these skills to ace Support Analyst IT
Some tips for your application 🫡
Highlight Customer-Facing Skills: Make sure to emphasise your exceptional customer-facing skills in your application. Provide specific examples of how you've effectively communicated with both technical and non-technical stakeholders in previous roles.
Showcase Problem-Solving Abilities: Detail your problem-solving and analytical skills by including examples of challenges you've faced and how you resolved them. This will demonstrate your attention to detail and ability to think critically.
Mention ITSM Tools Experience: If you have hands-on experience with ITSM tools like ServiceNow, be sure to mention this prominently. Describe your familiarity with incident management, problem management, and change management processes.
Include Relevant Qualifications: If you hold any relevant qualifications such as ITIL (v3/v4), include these in your application. This can set you apart from other candidates and show your commitment to the field.
How to prepare for a job interview at Vallum Associates
✨Showcase Your Customer-Facing Skills
Be prepared to discuss your previous experiences where you effectively communicated with both technical and non-technical stakeholders. Use specific examples to demonstrate your exceptional listening and communication skills.
✨Highlight Problem-Solving Abilities
Think of a few challenging situations you've faced in past roles and how you resolved them. Emphasise your analytical skills and attention to detail, as these are crucial for a Support Analyst.
✨Familiarity with ITSM Tools
If you have hands-on experience with ITSM tools like ServiceNow, be ready to discuss how you've used them in your previous roles. If not, research the tool and be prepared to talk about its features and benefits.
✨Understand ITIL Framework
If you're ITIL qualified, mention this during the interview. Be ready to explain how ITIL principles apply to incident, problem, and change management, and how they can enhance service support efficiency.
