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For Companies At a Glance
- Tasks: Support clients with technical issues and manage data backup services.
- Company: Join a leading data protection provider focused on managed backup and disaster recovery.
- Benefits: Enjoy remote work flexibility and competitive salary with quarterly travel opportunities.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: Expertise in data backup platforms and cloud technologies is essential.
- Other info: Referral bonus available for successful candidate introductions.
The predicted salary is between 60000 - 65000 £ per year.
VIQU have partnered with a leading data protection provider specialising in managed backup, disaster recovery, and cyber recovery services. They are seeking a Technical Backup Specialist to join their Service Operations team. In this client-facing role, the Technical Backup Specialist will engage directly with clients, providing support and expertise through both verbal and written interactions. Strong communication skills are essential to excel in this position.
Key Responsibilities of the Technical Backup Specialist:
- Act as the escalation point for advanced technical issues, including troubleshooting and vendor management.
- Manage service and change requests, such as data restores and system updates, while maintaining monitoring tools and approving technical changes.
- Communicate effectively with customers, partners, and internal teams to ensure service expectations are met.
- Oversee application administration (Rubrik, Druva, Zerto, Commvault).
- Maintain technical documentation and stay up to date with relevant certifications.
Essential Skills and Experience of the Technical Backup Specialist:
- Strong expertise in data backup and disaster recovery platforms, including Rubrik, Druva, Zerto, Commvault, and NetBackup.
- Familiarity with ITIL frameworks and processes to support service management.
- Proficiency with virtualisation platforms such as VMware, Hyper-V, and Nutanix.
- Experience working with cloud technologies, including Azure and AWS, as well as Microsoft 365.
- In-depth understanding of Microsoft server operating systems (2012–2022) and Linux distributions.
- Skilled in scripting and automation using PowerShell.
- Ability to create and maintain clear and concise technical documentation.
- Must possess a valid UK driving license.
To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant.
Technical Backup Specialist employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Backup Specialist
✨Tip Number 1
Familiarise yourself with the specific backup and disaster recovery platforms mentioned in the job description, such as Rubrik, Druva, Zerto, and Commvault. Having hands-on experience or relevant certifications in these technologies will give you a significant edge during discussions.
✨Tip Number 2
Brush up on your communication skills, as this role involves direct client interaction. Practising how to explain complex technical issues in simple terms can help you stand out during interviews and demonstrate your ability to engage effectively with clients.
✨Tip Number 3
Stay updated on the latest trends and best practices in data protection and disaster recovery. Being knowledgeable about current industry standards will not only impress your interviewers but also show your commitment to continuous learning.
✨Tip Number 4
Network with professionals in the field through platforms like LinkedIn. Engaging with others who work in similar roles can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Technical Backup Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with data backup and disaster recovery platforms like Rubrik, Druva, Zerto, and Commvault. Emphasise your familiarity with ITIL frameworks and any relevant cloud technologies.
Craft a Strong Cover Letter: In your cover letter, demonstrate your strong communication skills and client-facing experience. Mention specific examples of how you've managed technical issues or communicated effectively with clients in the past.
Showcase Technical Skills: Clearly outline your technical skills related to virtualisation platforms, Microsoft server operating systems, and scripting with PowerShell. This will help you stand out as a candidate who meets the essential skills required for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Backup Specialist.
How to prepare for a job interview at VIQU IT Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with data backup and disaster recovery platforms like Rubrik, Druva, Zerto, and Commvault. Highlight specific projects or challenges you've faced and how you overcame them, as this will demonstrate your hands-on knowledge.
✨Communicate Clearly and Effectively
Since this role involves client-facing interactions, practice articulating complex technical concepts in simple terms. Use examples from your past experiences where you successfully communicated with clients or team members to resolve issues.
✨Familiarise Yourself with ITIL Frameworks
Understanding ITIL processes is crucial for this position. Brush up on the key principles of ITIL and be ready to discuss how you've applied these frameworks in previous roles to enhance service management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding troubleshooting and vendor management. Think of scenarios where you had to escalate issues or manage service requests, and be ready to explain your thought process and actions.
