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- Tasks: Manage sales enquiries and provide exceptional customer service in a vibrant retirement village.
- Company: Join Audley Group, known for stylish retirement living with top-notch facilities and care.
- Benefits: Enjoy 25 days holiday, commission schemes, employee discounts, and comprehensive sales training.
- Why this job: Be part of a supportive team that transforms retirement living into an exciting lifestyle.
- Qualifications: Sales experience and excellent communication skills are essential; must hold a full UK/EU driving licence.
- Other info: Opportunities for career growth and development within the Audley Group.
The predicted salary is between 28800 - 43200 £ per year.
We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars to health clubs and swimming pools. And, of course, exceptional service throughout. Through our dedicated care teams, we provide owners as well as customers out in the local community with the support they need to remain independent.
This beautiful newly opened village comprises 65 apartments, duplex penthouses and cottages, set amongst beautiful landscaped gardens. As well as beautiful properties set in exquisite surroundings, this new retirement village includes a lounge bar and bistro, gym/fitness suite and wellness services for homeowners. This stunning village is the latest in the Audley portfolio, promising exceptional design features whilst using traditional design characteristics and materials of South Oxfordshire to create a village feel. Each property benefits from either an extensive balcony, terrace, or private garden, giving property owners the opportunity to enjoy the beautiful natural surroundings and landscape gardens which are complete with mature native trees and wildflowers.
This is a sales role where you will be selling not just a property, but also a type of retirement that can offer people a whole new lease of life.
Key responsibilities:- To overall manage the sales enquiries, reporting on volume and timelines of current enquiry status.
- To engage in purchasing customers and continue a professional relationship that is informative and helpful.
- To generate new appointments from an existing database via organised outbound calls.
- To provide information to new and interested customers from an ‘off plan’ visual and provide in-property viewings.
- To support events for potential new customers that are being introduced and engaged into the brand.
- To support manage the sales environment including the sales office and sales suites to ensure they are presentable and fit for impromptu and scheduled customer interest.
- To manage sales enquiries via telephone, internet leads, walk-ins and scheduled/impromptu appointments.
- To present the brand to all enquiries in an informed manner, providing information and following a next steps sales programme to optimise progressive interest.
- Previous sales and face-to-face customer service experience is essential.
- Excellent communication skills and telephone manner.
- Proven experience of high customer service.
- Experience of being in a role that is results driven and measured.
- The ability to work accurately whilst under pressure in a target orientated environment.
- Computer literate.
- A team player with excellent organisational skills.
- A good knowledge of the local area.
- You must hold a full UK/EU driving licence and have access to your own transport.
Working with Audley is a long-term career prospect because we develop our sites in phases and resell apartments when they become available. We will help you develop, too, with sales training throughout your career, including a management development programme. What’s more, there are wider opportunities throughout the Audley Group, including with our sister brand, Audley Villages.
Incentive plans:- Commission Scheme.
- Membership to our employee discount portal with access to discounts at all major retailers.
- Membership to our Healthcare cash plan scheme.
- Pension Scheme.
- 25 days holiday plus 8 Bank Holidays.
- Saturday working on a rota basis.
- Audley Academy full sales training provided.
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Customer Service employer: Audley Villages
Contact Detail:
Audley Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the unique selling points of Audley Villages and Mayfield Villages. Understanding what sets these retirement communities apart will help you engage potential customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Network within the local community to build relationships and gain insights into the needs of potential customers. This will not only enhance your understanding of the market but also position you as a trusted resource when engaging with enquiries.
✨Tip Number 3
Practice your communication skills, especially in face-to-face scenarios. Role-playing sales conversations with friends or family can help you refine your approach and boost your confidence when interacting with potential buyers.
✨Tip Number 4
Stay updated on the latest trends in the retirement living sector. Being knowledgeable about industry developments will allow you to provide informed advice to customers and position yourself as an expert in the field.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your previous sales and customer service experience aligns with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in sales and customer service. Use bullet points for clarity and include specific achievements that demonstrate your ability to meet targets.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Audley Villages that appeal to you and explain how you can contribute to their mission of enhancing lives through exceptional service.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Audley Villages
✨Know the Company Inside Out
Before your interview, make sure you research Audley Villages and Mayfield Villages thoroughly. Understand their mission, values, and the unique selling points of their properties. This will help you demonstrate your genuine interest in the company and its offerings.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences that highlight your ability to engage with customers effectively. Think about situations where you went above and beyond to meet a customer's needs.
✨Prepare for Sales Scenarios
Be ready to discuss your sales experience and how you've successfully managed customer enquiries in the past. You might be asked to role-play a sales scenario, so practice presenting a property and addressing potential customer concerns.
✨Demonstrate Team Spirit
As a team player, it's important to convey your ability to work collaboratively. Share examples of how you've contributed to a team environment in previous roles, especially in high-pressure situations, to show that you can thrive in a target-oriented setting.
