Customer Service, Administration and Finance Assistant

Ashberry Recruitment are seeking a detail-oriented and experienced Customer Service, Administration and Finance Assistant. The ideal candidate will play a crucial role in supporting the operations of the organisation (working in a team of 6) ensuring accuracy and efficiency in all processes. The role will suit someone who enjoys multi-tasking, is flexible and assisting in other areas where needed. A confident telephone manner and an eagerness to learn and develop is also essential. Direct Duties – Finance * To assist with the ongoing development of processes and policies. * Processing and inputting of outgoing sales invoices for farm tenancies, wedding clients and lodge owners. Chasing payment where necessary. * Processing and inputting of purchase invoices along with the preparation of weekly supplier payment run. * Monitoring of Company prepaid cards and credit cards. Processing receipts and allocating payments. * Purchasing for the grounds, maintenance and housekeeping teams. Monitoring stock levels to ensure items available when needed. * General accounts & finance administration. Direct Duties – Customer Service * Monitoring the office phones, dealing with customer queries in relation to their holiday booking and site amenities. * Monitoring of Company general email inboxes, resolving queries as they arise. * Checking card payments have succeeded and chasing late payments. * Assist with holiday check ins dealing directly with customers, taking security payments and giving guidance. * Check guests out online updating cleaning schedules. * Supporting the maintenance and office team with purchasing of a whole range of supplies to ensure smooth running of business. Direct Duties – HR * Liaison with external HR service to assist in the preparation of contracts and HR communications. * Collation of timesheets and input to payroll spreadsheet. Skills / attributes required * Experience using Xero is an advantage and will take preference. * Confident user of Microsoft Outlook / PowerPoint / Word / Excel. * An excellent team worker. * Excellent communication skills both verbally & non-verbally. * Hard working with an enthusiastic attitude towards working and others. * The ability to be proactive; open to / encourages change and new ideas. * Demonstrates the ability to be an efficient worker & prioritises workload. * Punctual; conscientious of time keeping and ability to demonstrate flexibility. Progression – dependant on ability * Having a wider knowledge of other team members roles, whilst they’re on leave. * Full autonomy for all areas of responsibility. Role holder proposes new ways of working, develops work methods, procedures