Service Manager - Responsive Repairs

Responsive Repairs Service Manager  Based in Feltham Permanent  £60,000 – £65,000 40 Hour week About Lampton Group Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms – Lampton Homes, Lampton Leisure and Lampton Services – each exists to enhance the lives of residents and support the council in supplying essential services. Why Join Lampton Group? We are LLW employer, offering annual pay and contract reviews Hybrid working 25 days holiday allowance, plus bank holidays Free gym membership  Enhanced Maternity and Paternity leave and Pension Scheme   Exclusive Discounts – save with Lampton Rewards and EE mobile offers Refer a Friend Scheme – earn up to £250 for each new employee referred Staff wellbeing perks – online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks – cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities  About the Job Leading a team to provide a customer focused repair / replacement service, the primary purpose of this role is to deliver high quality, effective and efficient services in accordance with all agreements with our clients including asbestos management Key Responsibilities include: To lead and manage a multi-disciplinary team of operatives, supervisors, administrators, and schedulers and achieve a high-quality output and service. To proactively manage the availability of the team, directly and through line management, including annual leave, sickness, training and any other reason. To manage and monitor the cost and use of materials. To manage and monitor subcontractors when engaged in carrying our work on the company’s behalf. To manage a range of work priorities to meet stringent deadlines whilst meeting agreed standards; to advise the Asbestos Manager on any arising / emergency issues. To work as one team to utilise the team efficiently and effectively. To liaise, communicate and work with other stakeholders such as client representatives, suppliers, contractors, colleagues, residents as required.  To understand, take responsibility for, and report performance, both financial and operational, internally and externally as required. To work to continuously improve the productivity and service delivery.  Experience and Qualifications required Ability to create develop relationships with various stakeholders Relevant experience as a manager in a relevant environment Understanding of Health & Safety Regulations Working knowledge of Asbestos policy & procedures Application of Risk Assessments / Method Statements  Experience of managing multi-disciplinary teams. Project management and delivery experience. Working knowledge of Schedule of Rates.  To write and present operational and commercial reports to internal and external audiences.   To be able read, understand and interpret risk assessments and method statements. Ability to deal sympathetically with residents and leaseholders. Ability to communicate effectively with a positive approach to solving daily work challenges. Use company ICT to receive and manage daily work schedules. To be able to drive, have a full, clean, current driving licence  Desirable To hold IOSH Managing Safety or SMSTS or will obtain IOSH or SMSTS if successful