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For Companies At a Glance
- Tasks: Support the ICT team with tech initiatives and provide hands-on IT support.
- Company: Join Baltic Exchange, a leader in maritime market data with a global presence.
- Benefits: Gain practical experience, develop essential skills, and enjoy a dynamic work environment.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in a supportive culture.
- Qualifications: No prior experience needed, just a positive attitude and willingness to learn.
- Other info: Opportunity to cover for the IT Manager and participate in exciting ICT projects.
Baltic Exchange is the world's leading source of independent maritime market data. Headquartered in London, we have regional offices in Singapore, Shanghai, Athens, Stamford, and Houston. We are seeking an IT Service Technician (Intern) to work out of the London office. This position of an IT Intern is to support the ICT team in various technological initiatives while gaining practical experience in the field of Information and Communication Technology.
The IT Intern will assist in maintaining and troubleshooting hardware and software, providing technical support to staff, and contributing to ongoing ICT projects. This role is designed to offer hands-on experience in systems administration, network management, and technical support, enabling the intern to develop skills essential for a successful career in ICT.
- Provide technical support to end-users by resolving desktop and production software, hardware, and network issues.
- Assist in the setup, configuration, and maintain the functionality of the company's applications, systems, and hardware.
- Help with data backups, system restores, and general maintenance of IT infrastructure.
- Troubleshoot and resolve basic IT issues under the guidance of the IT Manager.
- Participate in IT-related operational tasks to support the business.
- Provide cover for the IT Manager during leave or periods of high activity.
- Comply with company policies and procedures.
- Experience supporting Windows and Mac OS computers.
- Experience of networking support with TCP/IP, DNS/DHCP, Wifi.
- Back office support with printers, email and the MS Office Suite.
- Familiarity with ITSM and ITIL processes.
- A positive, proactive attitude and eagerness to learn and develop in the ICT field.
Technical Support Analyst - IT Help Desk employer: Baltic Exchange
Contact Detail:
Baltic Exchange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - IT Help Desk
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows and Mac OS support, TCP/IP, DNS/DHCP, and Wi-Fi. Having a solid understanding of these areas will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Engage with online communities or forums related to IT support and troubleshooting. This can help you gain insights into common issues and solutions, which will be invaluable during your internship and show your proactive approach to learning.
✨Tip Number 3
Consider reaching out to current or former employees of Baltic Exchange on professional networking sites. They can provide you with insider knowledge about the company culture and expectations, which can be a great advantage during interviews.
✨Tip Number 4
Prepare to discuss your eagerness to learn and develop in the ICT field during any interviews. Highlight any relevant projects or experiences that showcase your proactive attitude and willingness to take on challenges.
We think you need these skills to ace Technical Support Analyst - IT Help Desk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Technical Support Analyst position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in IT support, particularly with Windows and Mac OS systems, networking, and troubleshooting. Use specific examples to demonstrate your problem-solving skills.
Show Your Enthusiasm: Express your eagerness to learn and develop in the ICT field in your application. Mention any relevant courses, certifications, or personal projects that showcase your proactive attitude towards technology.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Baltic Exchange
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of Windows and Mac OS, as well as networking concepts like TCP/IP and DNS/DHCP. Be prepared to discuss any relevant experience you have with troubleshooting hardware and software issues.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've resolved technical issues in the past. Highlight your ability to think critically and approach problems methodically, as this is crucial for a Technical Support Analyst role.
✨Express Your Eagerness to Learn
The company values a positive and proactive attitude. Make sure to convey your enthusiasm for the ICT field and your willingness to learn from the IT Manager and other team members.
✨Familiarise Yourself with ITIL and ITSM
Since familiarity with ITIL and ITSM processes is mentioned in the job description, it’s a good idea to research these frameworks. Being able to discuss how they apply to technical support will show that you are serious about the role.
