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- Tasks: Join us as a Customer Care Specialist, processing agreements and ensuring quality documentation.
- Company: Be part of an international financial services business making a difference.
- Benefits: Enjoy a competitive salary of £26,500 pro rata and potential for growth.
- Why this job: This role offers hands-on experience in customer service within a dynamic industry.
- Qualifications: A levels or equivalent required; 3 years in customer service preferred.
- Other info: Immediate start available for the right candidate.
The predicted salary is between 24000 - 37000 £ per year.
We have an urgent requirement for an experienced customer service professional. Are you currently available or within the next month or sooner? Do you have extensive experience in customer service with a high level of attention to detail?
As a customer care specialist for this international financial services business, you will immediately form a key part of the business. You will be involved in processing pay out and activating agreements in accordance with company policy rules and service level adherence targets. You will have responsibility for ensuring that the quality of the associated documentation that accompanies the supplier invoice is sufficient to enable pay out and activation of the agreement. The key to this role is to ensure that agreements are paid out correctly the first time, with diligence in reviewing supporting agreement documentation prior to paying out and activating agreements.
Knowledge, Experience and Qualifications:
- Minimum of A levels or equivalent
- Experience in the automotive or consumer finance industry essential
- 3 years' experience in a Customer or Dealer Service position preferred
IT Skills Profile:
- Excel and Word to Intermediate level
- Workflow management
On offer in return is a starting salary of £26,500 pro rata per annum.
If answering yes to the above questions, we would love to hear from you now to discuss the role in full.
Customer Care Specialist in Slough, Berkshire employer: CONNECT RECRUITMENT CONSULTANTS LIMITED
Contact Detail:
CONNECT RECRUITMENT CONSULTANTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist in Slough, Berkshire
✨Tip Number 1
Familiarise yourself with the automotive and consumer finance industries. Understanding the specific challenges and customer expectations in these sectors will help you stand out during discussions.
✨Tip Number 2
Brush up on your Excel and Word skills, especially focusing on data management and documentation. Being able to demonstrate your proficiency in these tools can give you an edge in the role.
✨Tip Number 3
Prepare examples from your previous experience that showcase your attention to detail and ability to handle customer inquiries effectively. Real-life scenarios can illustrate your problem-solving skills.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Care Specialist in Slough, Berkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in the automotive or consumer finance industry. Use specific examples that demonstrate your attention to detail and ability to process documentation accurately.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the responsibilities of the Customer Care Specialist position. Be sure to address your ability to ensure quality in documentation and adherence to company policies.
Highlight Relevant Skills: Emphasise your IT skills, particularly your proficiency in Excel and Word. If you have experience with workflow management, make sure to include that as well, as it is relevant to the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at CONNECT RECRUITMENT CONSULTANTS LIMITED
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in customer service, especially any experience in the automotive or consumer finance industry. Be prepared to discuss specific examples where you successfully resolved customer issues or improved service quality.
✨Demonstrate Attention to Detail
Since this role requires a high level of attention to detail, prepare to discuss how you ensure accuracy in your work. You might want to share examples of how you've meticulously reviewed documentation or processes to prevent errors.
✨Familiarise Yourself with Company Policies
Research the company’s policies and procedures related to customer care and financial services. Being knowledgeable about their operations will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Technical Questions
As the role requires intermediate skills in Excel and Word, be ready to answer questions about your proficiency with these tools. You could also prepare to discuss how you manage workflow and prioritise tasks in a busy environment.
