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- Tasks: Manage Klaviyo accounts and drive client success through effective communication and project management.
- Company: Join Prospa, a dynamic team of e-commerce experts focused on growing 7-figure brands.
- Benefits: Enjoy hybrid working, vibrant office culture, and regular team events to celebrate achievements.
- Why this job: Be part of a fast-paced environment that values growth, ownership, and continuous improvement.
- Qualifications: 1+ years in CRM and Klaviyo, strong organisation and analytical skills required.
- Other info: Structured training programmes ensure your professional development and career progression.
The predicted salary is between 28800 - 48000 £ per year.
We’re building the next generation of leading E-commerce brands. At Prospa, we’ve spent the last 5 years developing a leading team of e-commerce experts. With 40+ exciting DTC brands in our client base, our mission is to drive growth and profitability for 7-figure E-commerce brands through creative and profit-focused marketing. Our success is rooted in our values:
- Ownership – Take responsibility and lead with initiative.
- Growth – Embrace a growth mindset every day.
- Responsibility – Appreciate the importance of your role.
- Never Settle – Strive for constant improvement.
Why Prospa? We’ve established three core fulfilment teams—Paid Social, Paid Search, and Retention—to drive growth from every angle. CRM plays a key role in retention strategy, giving opportunity to scale some of the UK’s most exciting DTC brands. In this role, you’ll manage Klaviyo accounts, communicate with clients via Slack and Google Meet whilst working alongside a designated graphic designer. Prospa has rapidly grown into a team of 20, based in Trafford Park, Manchester. We offer hybrid working (2 days from home), a vibrant office culture, and regular team events to celebrate successes. Training is central to our ethos—we invest heavily in team development with structured programmes designed to fuel your growth. We’re seeking an A-player to own their CRM accounts and drive client success.
KEY RESPONSIBILITIES
- Take complete ownership of project management and delivery of all email clients.
- Lead the onboarding and integration of new clients.
- Execute research during client onboarding & account development.
- Implement testing strategies across Klaviyo flows and campaigns.
- Lead daily & weekly client communication via various channels.
- Complete in-depth monthly data reports.
- Provide ongoing value to all clients - go above and beyond.
SKILLS & EXPERIENCE
- 1+ CRM experience is essential.
- 1+ years experience in Klaviyo is essential.
- 1+ years experience in E-commerce is essential.
- Previous management experience is essential.
- Strong organisation skills are vital.
- Strong analytical skills & data management are vital.
- Agency experience is desired but not essential.
- Excellent written and spoken communication.
PROGRESSION
At Prospa we have developed a leading management and culture process which includes regular performance reviews. Upon joining our team we will go through a rigorous development plan to ensure that it’s clear where your career will move towards.
The Ideal Candidate
- Thrives in the fast-paced E-commerce and agency environment.
- Passionate about E-commerce and brand growth.
- Embodies a growth mindset and enjoys problem-solving.
- Takes ownership of their role and embraces both successes and failures.
CRM Executive (United Kingdom) employer: Prospa
Contact Detail:
Prospa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive (United Kingdom)
✨Tip Number 1
Familiarise yourself with Klaviyo and its features. Since this role requires managing Klaviyo accounts, having a solid understanding of the platform will help you stand out during interviews.
✨Tip Number 2
Showcase your experience in E-commerce by preparing specific examples of how you've driven growth or improved retention for previous clients. This will demonstrate your ability to contribute to Prospa's mission.
✨Tip Number 3
Highlight your project management skills by discussing any relevant tools or methodologies you've used. Prospa values ownership and responsibility, so showing that you can lead projects effectively will be key.
✨Tip Number 4
Prepare to discuss your approach to client communication. Since you'll be interacting with clients via Slack and Google Meet, demonstrating strong communication skills and a proactive attitude will be essential.
We think you need these skills to ace CRM Executive (United Kingdom)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the CRM Executive position at Prospa. Understand the key responsibilities and required skills, especially focusing on CRM and Klaviyo experience.
Tailor Your CV: Customise your CV to highlight relevant experience in CRM, Klaviyo, and E-commerce. Use specific examples that demonstrate your ownership, growth mindset, and analytical skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for E-commerce and brand growth. Mention how your previous experiences align with Prospa's values of ownership, responsibility, and continuous improvement.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is vital for the CRM Executive role.
How to prepare for a job interview at Prospa
✨Show Your Ownership Mindset
Prospa values ownership, so be prepared to discuss examples from your past where you took initiative and led projects. Highlight how you managed challenges and drove results.
✨Demonstrate Your E-commerce Knowledge
Since the role is focused on E-commerce, brush up on current trends and successful strategies in the industry. Be ready to share insights on how you can contribute to the growth of DTC brands.
✨Familiarise Yourself with Klaviyo
As experience with Klaviyo is essential, ensure you understand its features and functionalities. Prepare to discuss how you've used it in previous roles to enhance CRM strategies.
✨Prepare for Data-Driven Discussions
Strong analytical skills are vital for this role. Be ready to talk about how you've used data to inform decisions and improve client outcomes in your previous positions.
