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For Companies At a Glance
- Tasks: Provide exceptional customer service and manage technical product orders.
- Company: Join a reputable manufacturing business in North Kent with a strong focus on customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, 25 days annual leave, and generous perks.
- Why this job: This role offers a chance to grow your skills in a supportive environment while making a real impact.
- Qualifications: Experience in customer service for technical products and strong IT skills are essential.
- Other info: This is a 12-month fixed-term contract covering maternity leave.
The predicted salary is between 28800 - 43200 £ per year.
North Kent based with hybrid working (driver with own transport preferred due to location). Full time 12 month FTC to cover maternity.
Are you a passionate customer service professional with experience working with B2B customers and managing a technical product line? Are you looking for a new challenge offering hybrid working? Can you commit to a 12-month FTC? If so, continue reading; this could be your ideal role!
This full-time Customer Service Executive role is focused on providing proactive customer experience to a range of business customers who are purchasing technical products.
Key duties include:
- Providing exceptional customer service, acting as the first point of contact for customers of this manufacturing business.
- Communicating professionally with customers to gain a deeper understanding of their businesses and needs.
- Processing customer orders and returns accurately and efficiently.
- Working collaboratively with internal teams.
- Putting together quotations and managing documentation.
- Updating the internal CRM system with accurate information of customers records.
- Managing fleet contracts, including processing orders and instructions as appropriate.
- Assisting the sales team in building and maintaining strong customer relationships while identifying cross-selling opportunities.
Essential Requirements:
- Significant solid experience in a relevant role, managing customer accounts within a company offering a technical product line.
- Excellent customer service skills.
- The ability to solve problems and work under pressure.
- A positive outlook.
- Good IT skills, with the ability to use MS Office to at least an intermediate standard.
- Good CRM management experience.
OUTSTANDING candidates will also have:
- Some technical expertise in Electronics.
Why would you want to work here?!
- Competitive salary.
- Generous benefits.
- 25 days annual leave + BH.
- Hybrid working.
- Reputable, well-established company.
If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!
Customer Service and Fleet Accounts Executive - 12 mth FTC in Dartford employer: Pearson Whiffin - Business Support
Contact Detail:
Pearson Whiffin - Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Fleet Accounts Executive - 12 mth FTC in Dartford
✨Tip Number 1
Familiarise yourself with the technical products offered by the company. Understanding the specifics of these products will not only help you in conversations with potential employers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM skills. Since managing customer records is a key part of the job, being able to discuss your experience with CRM systems confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in previous roles. Be ready to share specific instances where you solved problems or improved customer satisfaction, as this will highlight your suitability for the position.
✨Tip Number 4
Network with professionals in the industry. Engaging with others who work in customer service or technical sales can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service and Fleet Accounts Executive - 12 mth FTC in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly with B2B customers and technical products. Use specific examples to demonstrate your skills in managing customer accounts and solving problems under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and explain why you're interested in this role. Mention your relevant experience and how it aligns with the key duties outlined in the job description.
Showcase Your IT Skills: Since good IT skills are essential for this role, be sure to mention your proficiency in MS Office and any CRM systems you have used. Provide examples of how you've used these tools to enhance customer service or manage accounts.
Highlight Team Collaboration: Emphasise your ability to work collaboratively with internal teams. Share examples of past experiences where you successfully worked with others to achieve common goals, especially in a customer service context.
How to prepare for a job interview at Pearson Whiffin - Business Support
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially with B2B clients. Prepare examples of how you've successfully resolved customer issues and improved their experience.
✨Demonstrate Technical Knowledge
Since the role involves managing a technical product line, brush up on relevant technical knowledge. Be ready to discuss any technical expertise you have, particularly in electronics, as this could set you apart from other candidates.
✨Familiarise Yourself with CRM Systems
As you'll be updating the internal CRM system, it’s crucial to show your proficiency in CRM management. If you have experience with specific systems, mention them and be prepared to discuss how you've used them effectively in past roles.
✨Prepare for Collaborative Scenarios
The job requires working closely with internal teams. Think of examples where you've successfully collaborated with others to achieve a common goal, and be ready to share these during the interview.
