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- Tasks: Process and adjudicate warranty claims for the Volkswagen Group, ensuring accuracy and compliance.
- Company: ECS Automotive provides innovative solutions to global automotive brands, setting industry standards.
- Benefits: Enjoy hybrid working options, a pension scheme, 20 days holiday, and free professional development courses.
- Why this job: Join a dynamic team, work with prestigious brands, and contribute to quality and performance in the automotive industry.
- Qualifications: Experience in automotive warranty at Dealer/Manufacturer level and mechanical repair experience required.
- Other info: Office-based role in Milton Keynes with potential for future opportunities after the contract.
The predicted salary is between 28800 - 43200 £ per year.
ECS Automotive are looking for a Warranty Adjudicator based in the Milton Keynes area, to process and adjudicate claims for the Volkswagen Group. This role will cover processing claims on behalf of their dealer network.
This is an exciting opportunity to join a team of highly experienced professionals and work with prestigious brands to contribute to their relentless pursuit of quality and performance.
Responsibilities include:
- Desktop evaluation of warranty claims for financial and technical accuracy, repair quality, compliance with factory requirements and adherence to published policies.
- Inspection of parts through digital review to confirm adherence with published policies.
- Monitor and report claiming behaviours to identify developing trends.
- Engage with the dealer network through all available communication methods to resolve queries and problems quickly.
- Support Authorised Repairers to adopt optimal behaviours when presenting warranty claims and parts checking media.
- Accurate updating of records and databases.
- Evaluate and adjust network paint estimates.
- Actively support the network and approved body shops to achieve fast and technically correct repairs.
- Utilise all available contact methods to support network stakeholders with client processes.
Requirements:
- Knowledge of warranty systems, policies, and procedures.
- Computer literacy (Microsoft Office and web-based products).
- Ability to work without supervision, both as part of a team and independently when required.
- Automotive warranty specific experience at Dealer/Manufacturer level.
- Previous automotive mechanical repairer experience.
ECS is a leading provider of retailer network solutions to global automotive brands. Our goal is to be the global partner of choice for helping companies operate efficiently, whilst protecting their brand and increasing the revenue of their dealer networks.
This is an office-based role (Milton Keynes) with possible hybrid working options. Benefits include:
- Enhanced salary-sacrifice pension scheme.
- 20 days holiday, plus Bank Holidays.
- Free access to professional and personal development courses.
- Free eye tests and glasses scheme.
- Free tea/coffee/water station.
- The chance to join a fast-growing organisation with training and possible future opportunities beyond the FTC period.
Working hours are 08:00 – 17:00, Monday to Thursday.
Adjudicator FTC employer: ECS Automotive | Setting the Standard
Contact Detail:
ECS Automotive | Setting the Standard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adjudicator FTC
✨Tip Number 1
Familiarise yourself with the Volkswagen Group's warranty policies and procedures. Understanding their specific requirements will not only help you in the role but also demonstrate your commitment and knowledge during any discussions with the hiring team.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who have experience with warranty adjudication. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Brush up on your computer literacy skills, particularly with Microsoft Office and any web-based products relevant to warranty systems. Being proficient in these tools will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Prepare to discuss your previous automotive mechanical repair experience in detail. Highlighting how this background equips you for evaluating claims and understanding technical accuracy will be crucial in impressing the interviewers.
We think you need these skills to ace Adjudicator FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Warranty Adjudicator position. Tailor your application to highlight relevant experience in automotive warranty processes and claims adjudication.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in automotive mechanical repair or warranty adjudication. Use specific examples to demonstrate your skills in evaluating claims for financial and technical accuracy.
Showcase Communication Skills: Since the role involves engaging with a dealer network, make sure to illustrate your communication skills in your application. Mention any experience you have in resolving queries and problems effectively, as well as your ability to work both independently and as part of a team.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of an Adjudicator.
How to prepare for a job interview at ECS Automotive | Setting the Standard
✨Know Your Warranty Systems
Familiarise yourself with the warranty systems, policies, and procedures relevant to the automotive industry. Being able to discuss these confidently will show your understanding of the role and its requirements.
✨Demonstrate Technical Knowledge
Prepare to showcase your automotive mechanical repair experience. Be ready to discuss specific examples where you've applied your technical knowledge in evaluating claims or repairs.
✨Engage with Real Scenarios
Think of real-life scenarios where you had to resolve issues or support stakeholders. Sharing these experiences can highlight your problem-solving skills and ability to communicate effectively with the dealer network.
✨Highlight Teamwork and Independence
Emphasise your ability to work both independently and as part of a team. Provide examples of how you've successfully balanced these roles in previous positions, especially in high-pressure environments.
