Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Debt Recovery team to manage billing and support customers with outstanding debts.
- Company: PSPS is a Local Authority Trading Company providing essential services to local councils.
- Benefits: Enjoy hybrid working, generous annual leave, and a robust pension plan with 23.1% employer contribution.
- Why this job: Make a real impact by helping customers while developing your skills in a supportive environment.
- Qualifications: Customer service experience in debt management and GCSEs in English and Maths are essential.
- Other info: Flexible working options and career progression opportunities available.
The predicted salary is between 20000 - 30000 £ per year.
We are recruiting to our Revenues and Benefits Service. PSPS are on the lookout for enthusiastic team players, who can bring existing skills to our team! Due to recent changes within the Revenues and Benefits service, we are excited to be offering an opportunity for a permanent full-time role within the Debt Recovery team.
As a Case Management Officer within the Debt Recovery team, you would play a key role in our service, ensuring the prompt and efficient billing, collection and recovery of Council Tax and Business Rates on behalf of our client councils. The successful candidate would be part of a team whose main focus is maximising collection of both Council Tax and Business Rates whilst supporting our customers who may need additional advice and guidance to resolve their outstanding debts and maximise their income.
Typical duties include:
- Accurate and timely updating of customer records.
- Dealing with customers by phone, and in writing to provide advice, explanations and clarification of decisions and actions.
- Negotiate payment arrangements to maximise recovery and minimise ongoing, escalating debt.
- Provide support to individuals to seek appropriate advice and guidance where a possible vulnerability is recognised.
The successful candidate will have:
- Previous customer service experience in a debt management environment or supporting customers struggling with debt is essential.
- GCSE level C/4 or above in English and Mathematics.
- Aware of Council Tax, Business Rates, and Housing Benefit / Council Tax Support.
- A flexible approach to accommodate changing priorities.
What do I get in return:
- Local Government Pension Scheme: Secure your future with a robust pension plan, 23.1% employer contribution.
- Annual leave: Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off.
- Medicash: Access to a range of health and wellbeing benefits including cashback on everyday healthcare costs and access to digital health tools.
- Hybrid working: Coming together and learning from each other is important. Through Hybrid working, our employees can work from home and office, with a minimum of 2 days working in our offices per week.
- Wellbeing Support, Advice and Guidance: Emotional guidance can be accessed via our Employee Assistance Program through an online portal or over the telephone.
- Employee Benefits platform: Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts.
- Employment policies: Including gender-neutral Family Parental leave policy and Time off provisions to support those special and challenging moments in our employees' lives.
- Career progression: Opportunities for professional growth and development.
A qualifying period will need to be completed to obtain these benefits.
Who We Are:
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
If this Case Management Officer role sounds like the next role for you then apply today with an up-to-date CV. Close date for applications - 13th of June 2025.
Case Management Officer - Debt Recovery in Spalding employer: PSPS Public Sector Partnership Services Ltd
Contact Detail:
PSPS Public Sector Partnership Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Management Officer - Debt Recovery in Spalding
✨Tip Number 1
Familiarise yourself with the specific duties of a Case Management Officer in Debt Recovery. Understanding the nuances of Council Tax and Business Rates will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of PSPS to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle customer interactions, especially in challenging debt situations. Showcasing your problem-solving skills and empathy will be crucial.
✨Tip Number 4
Highlight any relevant experience in customer service or debt management during your application process. Be ready to discuss specific examples of how you've successfully supported customers in similar roles.
We think you need these skills to ace Case Management Officer - Debt Recovery in Spalding
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and debt management. Use specific examples that demonstrate your skills in dealing with customers and managing debts.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Case Management Officer role. Explain why you are passionate about helping customers with debt recovery and how your previous experience aligns with the job requirements.
Highlight Relevant Qualifications: Ensure you mention your GCSEs in English and Mathematics, as well as any additional qualifications or training related to debt management or customer service that may set you apart from other candidates.
Showcase Your Soft Skills: In your application, emphasise your communication skills, flexibility, and ability to work as part of a team. These are crucial for the role, especially when negotiating payment arrangements and providing support to vulnerable customers.
How to prepare for a job interview at PSPS Public Sector Partnership Services Ltd
✨Showcase Your Customer Service Skills
As a Case Management Officer, you'll be dealing with customers regularly. Highlight your previous customer service experience, especially in debt management. Be ready to share specific examples of how you've successfully supported customers in similar situations.
✨Understand the Role's Key Responsibilities
Familiarise yourself with the duties outlined in the job description, such as billing, collection, and recovery of Council Tax and Business Rates. Demonstrating your understanding of these responsibilities will show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle vulnerable customers. Think of scenarios where you had to negotiate payment arrangements or provide guidance to someone struggling with debt, and be prepared to discuss your approach.
✨Research PSPS and Its Services
Learn about PSPS and its role within the local councils. Understanding their services and values will help you align your answers with what they are looking for in a candidate, showing that you're not just interested in any job, but specifically in this one.
