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- Tasks: Help customers navigate financial challenges and create personalized payment solutions.
- Company: Thames Water is dedicated to providing excellent customer service and support.
- Benefits: Receive full training, support, and resources to succeed in your role.
- Why this job: Make a real impact by helping customers feel valued and supported during tough times.
- Qualifications: Strong communication skills and empathy are essential; no prior experience required.
- Other info: This is an office-based position in Swindon with a four-week training program.
The predicted salary is between 28800 - 43200 £ per year.
Thames Water is looking for Debt Recovery Specialists who excel in communication, are empathetic, and have the skills to provide effective payment support. In this role, you’ll help customers navigate financial challenges while contributing to a positive customer experience. What you’ll be doing as a Debt Recovery Specialist You’ll work with customers facing financial difficulties, offering personalised solutions to support their well-being. Key responsibilities include: Building meaningful connections with customers, guiding them through payment options tailored to their financial situations. Resolving billing inquiries with empathy, actively listening to understand each customer’s unique circumstances. Creating manageable payment plans to empower customers with sustainable solutions. Championing customer success by taking ownership of each interaction, ensuring every customer feels supported and valued. Location This role is based at Walnut Court, Swindon. During your probation period (minimum six months), this will be an office-based position where you’ll receive full training and support. We are committed to providing you with the resources you need to succeed.Your journey with Thames Water begins with an exciting four-week training program designed to prepare you for the role. Training hours are from 9:00 am to 5:00 pm, and your attendance is essential to ensure you gain the knowledge and skills r…
Debt Recovery Specialist employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Specialist
✨Tip Number 1
Familiarize yourself with common financial challenges that customers face. Understanding these issues will help you empathize and connect with potential clients during your interactions.
✨Tip Number 2
Practice active listening skills. Being able to truly hear and understand a customer's situation is crucial in building trust and providing tailored solutions.
✨Tip Number 3
Research Thames Water's values and customer service philosophy. Aligning your approach with their mission will demonstrate your commitment to their customer-centric culture.
✨Tip Number 4
Prepare to discuss scenarios where you've successfully helped others through difficult situations. Sharing these experiences can showcase your problem-solving skills and empathy.
We think you need these skills to ace Debt Recovery Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Debt Recovery Specialist position. Understand the key responsibilities and required skills, such as communication and empathy, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or debt recovery. Provide specific examples of how you've successfully supported customers through financial challenges.
Showcase Your Communication Skills: Since effective communication is crucial for this role, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've built meaningful connections with customers in the past.
Personalize Your Cover Letter: Craft a personalized cover letter that reflects your understanding of Thames Water's mission and values. Explain why you are passionate about helping customers navigate financial difficulties and how you can contribute to a positive customer experience.
How to prepare for a job interview at Thames Water
✨Show Empathy
As a Debt Recovery Specialist, empathy is key. During the interview, demonstrate your ability to understand and relate to customers' financial challenges. Share examples from your past experiences where you successfully supported someone in a difficult situation.
✨Communicate Clearly
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. Be prepared to explain how you would guide customers through their payment options and resolve any billing inquiries they may have.
✨Highlight Problem-Solving Skills
Be ready to discuss how you approach problem-solving. Provide specific examples of how you've created manageable solutions for customers in the past, showcasing your ability to tailor your approach to individual circumstances.
✨Demonstrate Ownership
Thames Water values individuals who take ownership of their interactions. In your interview, emphasize your commitment to customer success and how you ensure that every customer feels supported and valued throughout their experience.
