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- Tasks: Engage with customers, handle enquiries, and promote our fabulous hotels.
- Company: Join the vibrant team at Malmaison Hotel Du Vin, known for its unique hospitality.
- Benefits: Enjoy discounted stays, high street discounts, and a cycle to work scheme.
- Why this job: Make great experiences happen while developing your career in a fun environment.
- Qualifications: Customer service experience, confidence on the phone, and a passion for helping others.
- Other info: Work with a company committed to sustainability and community support.
The predicted salary is between 20700 - 29400 £ per year.
Rate of pay: £25,800 Basic up to £6000 Incentive. Plus Generous Company Benefits, Training & Development.
This role is shift based working 5 days from 7. Some weekend work is to be expected.
We are looking for a new team member to join our central office in Birmingham. As a Reservations Sales Agent, you’ll be working on behalf of the 37 Malmaison and Hotel du Vin properties we currently have across the UK. From talking to customers and handling enquiries to maximising conversion and showcasing our fabulous hotels and services. Making great experiences happen for our guests will be your top priority, doing whatever you can to ensure they get the top-notch service they deserve, every time.
You will (ideally!) have:
- a background in a customer services role (6 months or more would be great)
- a natural enthusiasm for customer service
- lashings of confidence when speaking to customers on the phone
- great attention for detail and a passion for customer care
- a hunger to succeed and meet targets
- be able to find your way around a computer goes without saying, along with good listening skills as well
- you’ll need to be a quick thinker with plenty of initiative and good problem solving skills
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earnt.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham employer: Hotel Du Vin
Contact Detail:
Hotel Du Vin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham
✨Tip Number 1
Familiarise yourself with the Malmaison and Hotel du Vin brands. Understanding their unique selling points and customer service ethos will help you stand out during any conversations or interviews.
✨Tip Number 2
Practice your phone communication skills. Since this role involves speaking to customers, being articulate and confident on the phone is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your enthusiasm for customer service. During any interactions, whether in person or online, express your passion for helping others and your eagerness to create memorable experiences for guests.
✨Tip Number 4
Be prepared to discuss your problem-solving skills. Think of examples from your past experiences where you've successfully handled customer inquiries or resolved issues, as this will demonstrate your ability to think on your feet.
We think you need these skills to ace Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've handled enquiries or sales. Use specific examples to demonstrate your enthusiasm for customer care and your ability to meet targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your desire to create great experiences for guests. Mention your confidence in phone communication and problem-solving skills, as these are key for the role.
Showcase Your Skills: When describing your previous roles, focus on skills that align with the job description, such as attention to detail, quick thinking, and initiative. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Hotel Du Vin
✨Show Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples from your past experiences that highlight your customer service skills. Talk about how you handled difficult situations and turned them into positive outcomes.
✨Demonstrate Enthusiasm
Let your passion for customer service shine through during the interview. Speak confidently and show genuine excitement about the opportunity to work with Malmaison and Hotel du Vin. This enthusiasm can set you apart from other candidates.
✨Prepare for Common Questions
Anticipate questions related to sales techniques and handling customer inquiries. Practice your responses to questions like 'How would you handle a dissatisfied customer?' or 'What strategies do you use to meet sales targets?'
✨Research the Company
Familiarise yourself with Malmaison and Hotel du Vin's values, services, and recent news. Showing that you understand the company’s ethos and offerings will demonstrate your commitment and interest in the role.
