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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for fresh food and great coffee.
- Benefits: Enjoy flexible hours, team discounts, and a vibrant work culture.
- Why this job: Be part of a supportive environment that values kindness, honesty, and generosity.
- Qualifications: No specific experience required; just bring your passion and enthusiasm!
- Other info: This role is open to UK residents only; no visa sponsorship available.
The predicted salary is between 24000 - 36000 £ per year.
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers' needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team's knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
- Make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers' eyes.
- Demonstrate due diligence and report and escalate any quality issues.
SHOP PROFITABILITY
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret's Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISAs at this time.
Shift Leader employer: K&Z Holdings - Pret A Manger
Contact Detail:
K&Z Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with Pret A Manger's core values and service principles. Understanding their commitment to quality, customer service, and team empowerment will help you align your approach during the interview.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully coached or supported a team in previous roles. Be ready to discuss specific situations where your guidance led to improved performance.
✨Tip Number 3
Showcase your knowledge of food safety and health standards. Being able to discuss how you have maintained these standards in past positions will highlight your suitability for the Shift Leader role.
✨Tip Number 4
Prepare to talk about your experience with stock control and sales maximisation. Highlight any strategies you've implemented that have positively impacted profitability in your previous roles.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership, team coaching, and customer service. Use specific examples that demonstrate your ability to support and develop a team, as well as your understanding of food safety and quality standards.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your values align with Pret A Manger's principles, such as being kind, honest, and generous. Provide examples of how you've led teams to success in previous roles.
Showcase Relevant Skills: Highlight skills that are crucial for the Shift Leader position, such as effective communication, problem-solving, and the ability to motivate a team. Be sure to mention any experience you have with food production processes or customer service excellence.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a Shift Leader.
How to prepare for a job interview at K&Z Holdings - Pret A Manger
✨Show Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to support and coach a team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your hands-on approach and ability to assign duties effectively.
✨Understand the Speed of Service Principles
Familiarise yourself with the 6 Key Points of Service that Pret A Manger values. During the interview, discuss how you can ensure these principles are followed and how you would empower your team to deliver amazing service consistently.
✨Emphasise Food Safety Knowledge
Food safety is crucial in this role. Be ready to talk about your understanding of health and safety standards, and how you would ensure compliance within the team. Mention any relevant experience you have in maintaining high food safety standards.
✨Demonstrate Financial Acumen
The role involves maximising sales and managing stock efficiently. Prepare to discuss your experience with financial management, including forecasting and ordering, and how you can contribute to the shop's profitability.
