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- Tasks: Provide technical support and resolve IT issues for users, working on a 24/7 shift basis.
- Company: Join TCS, a purpose-led transformation company making a meaningful impact globally.
- Benefits: Enjoy competitive salary, health care, training resources, and wellness initiatives.
- Why this job: Be part of challenging projects that foster innovation and make a real difference.
- Qualifications: Strong troubleshooting skills and ITIL Foundation certification required.
- Other info: We embrace diversity and are a disability inclusive employer.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking to take on a role in IT Service Desk and Request Management? We have an exciting opportunity for you – Service Desk Analyst. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Gain access to endless learning opportunities.
The Service Desk Analyst will serve as the first point of contact for designated account users requiring technical support. This role involves working with applications, computer systems, and handheld devices to analyze, diagnose, and resolve a wide range of issues ensuring timely and effective resolution.
- Provide support on a 24x7x365 rotational shift working basis including nights and weekends.
- Act as a single point for all incoming communications, including phone calls, chat, service portals, alerts, and e-mails.
- Manage and fulfill service requests such as software installations, access permissions, and hardware/software setup.
- Conduct quality analysis where required.
- Troubleshoot a wide range of IT issues, including hardware (desktops, laptops, printers, phones) and software/applications.
- Strong troubleshooting skills for a range of IT related issues.
- ITIL Foundation certification.
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; Diversity, Inclusion and Wellbeing.
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Service Desk Analyst - Nightshift (Full time) employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Nightshift (Full time)
✨Tip Number 1
Familiarise yourself with ITIL principles, as having an ITIL Foundation certification is a requirement for this role. Understanding the framework will not only help you in the interview but also demonstrate your commitment to best practices in IT service management.
✨Tip Number 2
Brush up on your troubleshooting skills across various hardware and software issues. Be prepared to discuss specific examples of problems you've solved in the past, as this will showcase your practical experience and problem-solving abilities.
✨Tip Number 3
Since this role involves working night shifts, be ready to discuss your availability and how you manage work-life balance during unconventional hours. Highlight any previous experience you have with shift work to show you're adaptable.
✨Tip Number 4
Research TCS and their approach to diversity and inclusion. Being knowledgeable about the company's values can help you align your answers during the interview and demonstrate that you are a good cultural fit for the organisation.
We think you need these skills to ace Service Desk Analyst - Nightshift (Full time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Desk Analyst position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, troubleshooting experience, and any relevant certifications, such as ITIL Foundation. Use bullet points for clarity and focus on achievements in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your ability to handle the responsibilities of a Service Desk Analyst, especially in a nightshift environment.
Follow Application Instructions: When applying, make sure to follow the instructions provided in the job listing. Use the correct subject line when sending your application and ensure all required documents are attached before submitting through our website.
How to prepare for a job interview at Tata Consultancy Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Analyst. Familiarise yourself with common IT issues and troubleshooting techniques, as well as the tools and software you might be using in the role.
✨Showcase Your Communication Skills
As the first point of contact for users, strong communication skills are essential. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your ability to handle various communication channels like phone calls and chat.
✨Highlight Your ITIL Knowledge
Since the job requires ITIL Foundation certification, be ready to discuss your understanding of ITIL principles. Share examples of how you've applied these principles in previous roles or projects to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past experiences where you successfully diagnosed and resolved IT issues, and be ready to walk the interviewer through your thought process.
