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- Tasks: Manage service delivery and ensure platform performance in a dynamic IT environment.
- Company: Join a respected investment business known for its commitment to operational excellence.
- Benefits: Enjoy a permanent role with opportunities for professional growth and development.
- Why this job: Be part of a high-impact team driving continuous improvement and innovation.
- Qualifications: Experience in service delivery and strong knowledge of ITIL v4 required.
- Other info: Work from either Edinburgh or Glasgow, engaging with diverse stakeholders.
The predicted salary is between 48000 - 72000 £ per year.
An established investment business is looking for a Service Delivery Manager to join their team on a permanent basis, based in either Edinburgh or Glasgow.
This role will suit someone with strong end-to-end service lifecycle experience, covering everything from proactive monitoring and incident response to ensuring delivery resilience and securing a high-performance platform.
Key Responsibilities:- Take ownership of platform performance and service reliability.
- Manage the full service lifecycle, ensuring stability, security, and efficiency.
- Oversee infrastructure components including VM, containers, networking, and patching.
- Lead regular third-party supplier reviews, ensuring performance aligns with contractual agreements.
- Drive continuous improvement through robust stakeholder and supplier engagement.
- Apply ITIL v4 best practices across relationship management, supplier coordination, and service delivery.
- Proven experience in service delivery and platform ownership within complex IT environments.
- Strong working knowledge of ITIL v4, particularly in relationship, supplier, and service management.
- Familiarity with infrastructure technologies including VMs, containers, networking, and patch management.
- Confident in managing 3rd party providers and conducting regular service reviews.
- Excellent stakeholder management and communication skills.
This is an excellent opportunity to join a respected investment business in a critical, high-impact role ensuring operational excellence and platform stability.
IT Service Delivery Manager (ITIL) (Permanent) employer: McFall Recruitment Limited
Contact Detail:
McFall Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager (ITIL) (Permanent)
✨Tip Number 1
Familiarise yourself with ITIL v4 best practices, especially in service management and supplier coordination. This knowledge will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the investment sector or those already working as Service Delivery Managers. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed service delivery and platform performance in previous roles. Highlighting your hands-on experience with VMs, containers, and networking will set you apart from other candidates.
✨Tip Number 4
Research the company’s recent projects and initiatives related to service delivery. Being knowledgeable about their current operations will allow you to tailor your discussions and show genuine interest in contributing to their success.
We think you need these skills to ace IT Service Delivery Manager (ITIL) (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service delivery and platform ownership. Emphasise your familiarity with ITIL v4 and any relevant infrastructure technologies like VMs and containers.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the role. Mention specific examples of how you've managed service lifecycles and improved performance in previous positions.
Highlight Key Skills: Clearly outline your skills in stakeholder management and communication. Provide examples of how you've successfully engaged with third-party suppliers and driven continuous improvement.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no typos or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at McFall Recruitment Limited
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL v4 principles during the interview. Be prepared to discuss how you've applied these best practices in previous roles, particularly in service management and supplier coordination.
✨Demonstrate Service Lifecycle Experience
Prepare examples that illustrate your experience managing the full service lifecycle. Discuss specific instances where you ensured stability, security, and efficiency in service delivery, as this will resonate well with the interviewers.
✨Engage with Stakeholder Management
Since excellent stakeholder management is crucial for this role, come ready to share your strategies for effective communication and engagement. Highlight any successful collaborations with third-party suppliers and how you drove continuous improvement.
✨Familiarise Yourself with Infrastructure Technologies
Brush up on your knowledge of infrastructure components like VMs, containers, and networking. Be ready to discuss how you've overseen these technologies in past roles, as this will demonstrate your technical competence and readiness for the position.
