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For Companies At a Glance
- Tasks: Provide technical support for internal systems and digital platforms.
- Company: Join a fast-growing omni-channel retailer in London revolutionising e-commerce.
- Benefits: Enjoy competitive salary, tailored training, flexible working, and employee discounts.
- Why this job: Make a real impact on customer engagement while collaborating with tech enthusiasts.
- Qualifications: Experience in tech support, understanding of web technologies, and excellent communication skills required.
- Other info: Opportunity to work in a dynamic team during a major transformation.
The predicted salary is between 36000 - 60000 £ per year.
Join an innovative omni-channel retailer based in London that’s rapidly growing and driving the future of e-commerce! They are currently undergoing a major transformation to enhance their customer experience across all channels. To support this, they’re growing the Digital Support Team – and that’s where you come in.
You’ll work alongside developers, stakeholders, and end-users to ensure the performance, reliability, and continuous improvement of our internal platforms and digital services. If you’re driven by technology, love solving complex problems, and enjoy collaborating with others, this role offers the perfect opportunity to make a real impact on how millions of customers engage with our brand.
The Role: Digital Support Specialist
As a key member of the Digital Support Team, you’ll provide hands-on technical support across a wide range of internal systems and digital platforms.
- Supporting documentation, release processes, and quality assurance tasks.
- Experience in a digital or technical support/helpdesk role.
- Solid understanding of web technologies (HTML, JavaScript, PHP).
- Familiarity with relational databases like MySQL.
- Excellent communication – able to simplify technical language for non-tech users.
- Attention to detail and a passion for quality service.
- Familiarity with Agile methodologies or software development life cycles.
Competitive salary, tailored training and certification opportunities, pension scheme, long service recognition, enhanced annual leave, employee discounts, cycle to work scheme, hybrid & flexible working options.
Apply now and help us build the future of digital retail.
Applications Software and Tech Support Engineer employer: Digital Gurus
Contact Detail:
Digital Gurus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Software and Tech Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as HTML, JavaScript, and PHP. Being able to demonstrate your knowledge and experience with these technologies during discussions can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues. Be ready to discuss these scenarios in detail, highlighting your thought process and the impact of your solutions.
✨Tip Number 3
Since communication is key in this role, practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend who isn’t tech-savvy to see how well you can convey your ideas.
✨Tip Number 4
Research the company’s current digital platforms and any recent changes they’ve made. This will not only help you understand their needs better but also allow you to ask insightful questions during your interview, showing your genuine interest in their operations.
We think you need these skills to ace Applications Software and Tech Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and required skills. Highlight your experience in digital support, web technologies, and communication skills in your application.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the role of Applications Software and Tech Support Engineer. Emphasise your technical support experience and familiarity with Agile methodologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention how your background makes you a great fit for the Digital Support Team and how you can contribute to enhancing customer experience.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Digital Gurus
✨Showcase Your Technical Skills
Be prepared to discuss your experience with web technologies like HTML, JavaScript, and PHP. Bring examples of how you've used these skills in previous roles, especially in a support or helpdesk capacity.
✨Communicate Clearly
Since the role requires simplifying technical language for non-tech users, practice explaining complex concepts in simple terms. This will demonstrate your communication skills and ability to work with diverse teams.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've solved complex problems in a digital support context. Highlight your analytical thinking and how you approach troubleshooting issues.
✨Familiarity with Agile Methodologies
If you have experience with Agile methodologies or software development life cycles, be sure to mention it. Discuss how this knowledge can contribute to the team's efficiency and adaptability in a fast-paced environment.
