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- Tasks: Assist in leading a team to deliver exceptional food and beverage service.
- Company: Join Sandy Balls Holiday Village, a unique holiday destination with fun activities and a vibrant atmosphere.
- Benefits: Enjoy perks like a bonus scheme, discounts on holidays, and team events.
- Why this job: Be part of a dynamic team that values fun, diversity, and creating unforgettable guest experiences.
- Qualifications: Experience in hospitality management and a passion for leading teams is essential.
- Other info: Flexibility to work during holidays is required; embrace your unique self at work!
The predicted salary is between 24000 - 36000 £ per year.
Location: Sandy Balls Holiday Village, Fordingbridge, New Forest
Salary: Up to £30,000 per annum - DOE
Hours: Permanent 40-hour contract
What we need, in a nutshell
To assist the F&B Manager & Venue Manager in leading a team of Holiday Heroes to deliver a safe, efficient and profitable food and beverage operation whilst delivering delight to guests.
Who are we?
Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can... well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind.
We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.
What you’ll be doing
- Leading by example, you’ll be assisting the Venue Manager in overseeing all aspects of operation, ensuring guests receive a Market Leading level of service.
- Support leading and developing our Team Leaders and team members who consistently showcase our core values of being Amazing, Attentive, Lovers.
- Lead shifts and take control of day-to-day operation.
- Ensure FOH and BOH standards are maintained and ensure team are suitably deployed and organised to complete required tasks.
- Deliver a service operation that exceeds our NPS target.
- Keep up to date with TripAdvisor comments and scores and communicate to wider team.
- Drive Revenue across all areas.
- Control of food margins through effective stock management and work alongside front of house and kitchen team to ensure effective stock controls.
- Maintain control of cleaning and disposable costs in line with budget, ensuring Health and Food Hygiene standards are maintained.
- Support Venue Manager and F&B Manager in development of team and provide coaching and support.
- Maintain all systems, procedures and documentation needed to conform to Health and Safety.
- Ensure all accident and incident reporting is completed in full with sufficient evidence.
Skills, experience and qualities you’ll need
- Manage, lead, train and motivate a team to deliver delight.
- Support and oversee the smooth running of the bar and restaurant, the preparation for service, as well as overseeing service and supervising the after-service duties.
- Maximise sales whilst driving profitable growth with care and flair.
- Carry out regular stock takes and order, as necessary.
- Handle deliveries and ensure health and safety regulations are always enforced.
- Oversee and contribute to any project work as part of the upcoming development.
It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers.
One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too.
What we can offer you
- Bonus Scheme
- Discounted Employee Benefit - Perkbox
- Enhanced Family Benefit
- Life Insurance
- Discounts on Away Resorts Holidays for you and your friends & family
- On Park Discounts
- Awards and recognition
- Team Events
Our Promise to You
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. From our investors to our teams we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too.
In short, we want to bring your whole self to work!
Want to join our team? Here’s how to apply
Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts check us out at www.awayresorts.co.uk/careers.
Good Luck!
Assistant Venue Manager employer: Away Resorts
Contact Detail:
Away Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Venue Manager
✨Tip Number 1
Familiarise yourself with the core values of Sandy Balls Holiday Village, especially their mantra of 'Attentive Amazing Lovers'. Show how you embody these values in your interactions with the team and guests during the interview.
✨Tip Number 2
Research the specific food and beverage operations at Sandy Balls. Understanding their menu offerings and service style will help you discuss how you can contribute to enhancing guest experiences and driving revenue.
✨Tip Number 3
Prepare examples from your past experience where you've successfully led a team or improved service standards. Be ready to share how you managed challenges and motivated your team to achieve goals.
✨Tip Number 4
Demonstrate your knowledge of health and safety regulations relevant to the food and beverage industry. Being able to discuss how you would maintain these standards will show your commitment to guest safety and operational excellence.
We think you need these skills to ace Assistant Venue Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Assistant Venue Manager. Highlight your experience in managing teams and delivering excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, experience in food and beverage operations, and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your alignment with the company's values. Mention specific examples of how you've led teams or improved service standards in previous roles.
Showcase Your Personality: The company values a fun-loving and people-centred ethos. Let your personality shine through in your application. Use a friendly tone and express your enthusiasm for creating memorable experiences for guests.
How to prepare for a job interview at Away Resorts
✨Show Your Leadership Skills
As an Assistant Venue Manager, you'll be expected to lead a team. Be prepared to discuss your previous leadership experiences and how you motivated your team to achieve goals. Share specific examples of how you've handled challenges in a team setting.
✨Understand the Company Culture
Familiarise yourself with the values of Sandy Balls Holiday Village, especially their mantra of 'Attentive Amazing Lovers'. During the interview, demonstrate how your personal values align with theirs and how you can contribute to creating a positive environment for both guests and staff.
✨Prepare for Operational Questions
Expect questions about managing food and beverage operations, stock control, and health and safety regulations. Brush up on relevant procedures and be ready to explain how you would ensure compliance and efficiency in these areas.
✨Highlight Your Customer Service Experience
Customer satisfaction is key in this role. Be ready to share examples of how you've gone above and beyond to delight customers in previous positions. Discuss any feedback you've received and how it has shaped your approach to service.
