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- Tasks: Shape the daily experience at Flight HQ, managing operations and enhancing workplace culture.
- Company: Join a dynamic founder-led organisation in Shoreditch, London, focused on innovation and high performance.
- Benefits: Enjoy a vibrant office environment, opportunities for growth, and a chance to make a real impact.
- Why this job: Be part of a team that values creativity, collaboration, and a positive work atmosphere.
- Qualifications: Experience in office management, project delivery, and compliance is essential; passion for culture is a plus.
- Other info: This role is hands-on, requiring a proactive approach and a knack for problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Location: Shoreditch, London (5 days per week, in office)
Reports to: Chief of Staff / COO of the Private Office
Key Stakeholders: Founder, CEO of Founder's Private Office, COO of Founder's Private Office, FlightStory, Tenants, KITT, Landlord
Shape the Daily Rhythm of Flight HQ
This role will help create the physical heartbeat of Flight; shaping the daily experience of employees, guests, and partners within a space that reflects the Founder's vision and values. You'll be instrumental in fostering an inspiring, high-performance environment where people feel energised, supported, and aligned with our collective purpose.
Your work will define the atmosphere of the organisation; not just how the space looks and functions, but how it feels to walk through the door each morning. From team rituals to workplace standards, you'll work alongside FlightStory's Head of Happiness on initiatives that connect people, enhance culture, and drive momentum.
At the same time, this is a hands-on operational role. You'll manage the full spectrum of office operations including supplier and tenant coordination, facilities oversight, fit-out project delivery, and workplace compliance ensuring everything behind the scenes runs smoothly, safely, and to an exceptional standard.
You will take ownership, lead from the front, and represent the Founder's Private Office as the anchor of our shared building ecosystem. If you're someone who thrives on variety, accountability, and the opportunity to build something that lasts; this is your chance to shape the physical and cultural engine of one of the UK's most ambitious founder-led organisations.
Key Responsibilities
- Team Experience, Culture and Front of House - Shape a high-performance workspace reflecting the company's pace, precision, and warmth in collaboration with FlightStory's Head of Happiness. Oversee front-of-house operations: guest greeting, delivery management, intercoms in collaboration with FlightStory and other tenants. Lead the Private Office team culture and rituals: celebrations, birthdays, onboarding experiences.
- Operations and Internal Systems - Build and run Private Office operational processes across: Access: Managing physical and digital access to the building, rooms, files, and systems; including passes, permissions, and security protocols. Onboarding: Creating and managing a process to bring new team members into the business; setting up desks, devices, accounts, introductions, and training. Internal workflows: Designing and maintaining how internal tasks, approvals, communication, and operations flow between people and teams using Monday, Slack, AI. Execution rhythms: Establishing meetings and updates that keep the team aligned e.g. weekly planning meetings, monthly reporting cycles, town halls etc. Lead on compliance across GDPR, health and safety, insurance, and cyber security act as the internal liaison for legal and external advisors, maintain up-to-date documentation and training, and ensure protocols are followed for ICO policies, visitor privacy, asset tracking, and workspace security. Implement internal systems, trackers, and dashboards to support leadership decision-making.
- Facilities, Office and Building Management - Act as day-to-day lead for the building, overseeing operational coordination across the Private Office and its tenants. Serve as main liaison with external building management firm and all suppliers. Lead on snagging, maintenance, IT, security systems, utilities, access, and health and safety. Ensure building, space, and shared areas meet all regulatory requirements, with accurate vendor onboarding and health and safety records. Liaise with Story Production teams to ensure podcast studios and production spaces run securely and in alignment with regulatory requirements. Oversee compliance for all shared tenants and support facility-related queries across companies.
- Fit-Out and Capital Projects - Project manage the next phase of HQ build: dismantling temporary studios, installing digital studio tech, building reception, gym, and front-of-house spaces. Coordinate designers, contractors, AV and IT teams, furniture suppliers, and landlords. Drive project execution: manage timelines, budgets, approvals, and internal communication.
- Company Events and Space Commercialisation - Plan and deliver internal events hosted by Founder and their Private Office, supported by FlightStory's Head of Happiness. Lead on hiring out event space and studios to external clients: handling enquiries, pricing, contracts, compliance, and on-site delivery in collaboration with FlightStory. Ensure all events meet operational and legal requirements: licensing, insurance, health and safety.
Who You Are
- Passionate about building environments that reflect culture, purpose, and pace - with a sharp eye for design, team experience, and day-to-day feel.
- A proactive adopter of automation and AI tools, always looking for smarter ways to reduce friction, improve systems, and drive operational efficiency.
- Excited by innovation and constantly looking for opportunities to streamline workflows, improve the workplace, and future-proof how we operate.
- An experienced operator with exposure to facilities, office management, project delivery, and compliance.
- A practical generalist and problem-solver with range across logistics, systems, infrastructure, and people.
- Highly organised, detail-oriented, and able to manage multiple fast-moving work-streams with calm precision.
- Familiar with GDPR, ICO, cyber, and health and safety compliance - with confidence in leading implementation and audits.
- A confident communicator who can lead suppliers, chase accountability, and build strong relationships across internal and external stakeholders.
- Equally comfortable managing AV installations or planning company-wide events that showcase our brand and ambition.
- Energised by fast-moving founder-led environments and motivated to raise the bar across everything you touch.
Locations: FlightStory HQ
Flight HQ Experience Manager employer: FlightStory
Contact Detail:
FlightStory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flight HQ Experience Manager
✨Tip Number 1
Familiarise yourself with the company's culture and values. Since this role is all about shaping the daily experience at Flight HQ, understanding what the Founder envisions will help you align your approach and demonstrate your passion for creating a vibrant workplace.
✨Tip Number 2
Network with current employees or stakeholders associated with Flight HQ. Engaging in conversations with them can provide insights into the team dynamics and operational challenges, which will be invaluable during interviews.
✨Tip Number 3
Showcase your experience with office management and compliance in your discussions. Be prepared to share specific examples of how you've successfully implemented systems or improved workplace environments in previous roles.
✨Tip Number 4
Demonstrate your proactive approach to innovation and automation. Highlight any tools or processes you've adopted that have streamlined operations, as this aligns perfectly with the expectations for the Flight HQ Experience Manager role.
We think you need these skills to ace Flight HQ Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office management, team culture, and operational processes. Use specific examples that demonstrate your ability to create high-performance environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building environments that reflect culture and purpose. Mention how your skills align with the responsibilities of the Flight HQ Experience Manager role and why you are excited about this opportunity.
Showcase Your Project Management Skills: Include details about any past projects you've managed, especially those related to facilities, compliance, or event planning. Highlight your ability to manage timelines, budgets, and stakeholder communication effectively.
Demonstrate Your Communication Skills: Since this role involves liaising with various stakeholders, emphasise your strong communication skills. Provide examples of how you've successfully built relationships and led teams in previous roles.
How to prepare for a job interview at FlightStory
✨Understand the Company Culture
Before your interview, take some time to research the company's culture and values. Since this role is about shaping the daily experience at Flight HQ, demonstrating your understanding of their ethos and how you can contribute to it will be crucial.
✨Showcase Your Operational Experience
Be prepared to discuss your previous experience in office management and operations. Highlight specific examples where you've successfully managed facilities, compliance, or project delivery, as these are key responsibilities for the role.
✨Demonstrate Your Problem-Solving Skills
This position requires a practical generalist who can handle various challenges. Prepare to share instances where you've effectively solved problems or streamlined processes, showcasing your ability to think on your feet.
✨Engage with Stakeholders
Since you'll be liaising with multiple stakeholders, practice how you would communicate with different teams. Be ready to discuss how you build relationships and ensure accountability among suppliers and internal teams.
