Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support, resolving issues via phone, in person, or remotely.
- Company: Join Owen Mumford, a global leader in medical device design and manufacture.
- Benefits: Enjoy 25 days annual leave, private medical care, and a cycle-to-work scheme.
- Why this job: Be part of a team that innovates to improve lives and empower patients.
- Qualifications: Good understanding of PC hardware, server environments, and Microsoft operating systems required.
- Other info: Opportunity for career development in a supportive, family-run business.
The predicted salary is between 24000 - 36000 £ per year.
Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role?
Scope:
The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support capacity, resolving issues in person, over the phone or via remote connectivity. The role is varied and requires a real team player who has the ability to manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney)
Key Responsibilities:
- Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed.
- Constant monitoring of any unclaimed tickets and changes, in the ITSM, to ensure all calls are allocated within the defined SLA.
- Providing 1st line technical support for all OM offices and associates around the globe.
- To maintain a high degree of customer service when responding to tickets.
- To take ownership of support issues and seek closure ensuring all relevant support procedures are followed.
- Escalation of more complex calls to the relevant IT team member.
- Installation configuration and deployment of new and existing hardware in line with defined procedures.
- Installation configuration and deployment of new and existing software in line with defined procedures.
- Ensure all activities undertaken are in compliance with company SOPs and Work Instructions and in accordance with ISO 13485 and CFR 820.
- Ensure the Service Desk Team Lead is made aware of key support issues and trends identified in the ITSM.
- Active Directory for Users & Computers management in line with defined departmental processes.
- Assist with the ongoing management of the Hardware Asset Register.
- Participation in the out of hours support rota and provide out of hours support as and when required by the business.
To be successful in this role, you will need:
Essential
- A good understanding of PC hardware.
- A good understanding of server environments and Active Directory.
- A basic understanding of networking & routing (Cabling/Switches/TCPIP/DHCP/DNS).
- Strong knowledge of Microsoft Desktop operating systems (Windows 10 & Windows 11).
- A basic understanding of Microsoft Server Operating Systems (2019 & 2022).
- Active directory.
- File and folder permissions.
Desirable
- Recent experience in a similar IT support role with end user facing responsibilities, ideally within a regulated environment.
- Previous 1st line support experience or equivalent.
- Previous experience of ticket logging systems and remote support tools.
- Knowledge of Microsoft 365.
- An understanding of the principles of ITIL & Cyber Essentials.
What will we give you?
You will be joining a successful, privately owned industry leader who are constantly innovating and looking to improve lives, empower patients and relieve the pressure on healthcare professionals. We invest heavily in our staff and offer a competitive salary and benefits package along with the opportunity to develop within the business.
- 25 days annual leave (with the opportunity to earn loyalty days with length of service)
- Holiday purchase scheme (up to 10 days purchased per holiday year)
- Enhanced Family Friendly Policies
- Enhanced Sickness Pay
- Group Life Insurance
- BUPA Private Medical Care
- Cycle2Work Scheme
- Electric Car Scheme
- Wellbeing initiatives and support
- Annual company bonus
- Free parking, free tea & coffee, free fruit
About us:
Owen Mumford is a global leader in medical device design and manufacture. For over 70 years we have been inventing life-enhancing devices that are tested and proven to deliver an industry benchmark in the safety, accuracy and comfort of medication administration. This strong heritage is the springboard for our future as we help to shape the progress of the healthcare industry by bringing pioneering concepts and solutions to life in an accountable and sustainable way. Headquartered in the UK, Owen Mumford is a family-run business with a large global presence across North America, EMEA and APAC.
Owen Mumford is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. Every job offer is subject to satisfactory references and compliance with vetting requirements applicable to the job role.
1st Line Support Engineer in Woodstock, Oxfordshire employer: Owen Mumford Ltd
Contact Detail:
Owen Mumford Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in Woodstock, Oxfordshire
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft operating systems. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Research Owen Mumford's products and their impact on healthcare. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the company.
✨Tip Number 3
Prepare to discuss your customer service skills, as this role requires a high degree of customer interaction. Think of examples where you've successfully resolved issues or provided support, and be ready to share these experiences.
✨Tip Number 4
Network with current or former employees of Owen Mumford on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your application process.
We think you need these skills to ace 1st Line Support Engineer in Woodstock, Oxfordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the 1st Line Support Engineer role. Emphasise your understanding of PC hardware, server environments, and any previous support roles you've held.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to provide excellent customer service. Mention specific examples of how you've resolved technical issues in the past and your familiarity with ticket logging systems.
Highlight Relevant Skills: In your application, clearly outline your knowledge of Microsoft operating systems, Active Directory, and networking principles. This will demonstrate your technical proficiency and suitability for the role.
Follow Application Instructions: Carefully read the application instructions provided by Owen Mumford. Ensure you submit all required documents and adhere to any specified formats or guidelines to avoid any delays in processing your application.
How to prepare for a job interview at Owen Mumford Ltd
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of PC hardware, server environments, and Active Directory. Be prepared to discuss your experience with Microsoft Desktop operating systems, especially Windows 10 and 11, as well as any relevant networking concepts.
✨Demonstrate Customer Service Skills
Since this role involves providing first-class support, be ready to showcase your customer service skills. Think of examples where you've successfully resolved issues while maintaining a positive attitude and ensuring customer satisfaction.
✨Familiarise Yourself with ITIL Principles
Understanding the principles of ITIL can give you an edge in the interview. Be prepared to discuss how these principles apply to incident management and how they can improve service delivery in a support role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating how you would handle specific technical issues or customer interactions, focusing on your thought process and prioritisation skills.
