2nd Line Support Engineer (Windows)

Job Title: 2nd Line Support Engineer Location: Bristol (hybrid) This is an exciting role to join a collaborative company, where you will be responsible for providing technical support, troubleshooting, and customer service to clients. The successful candidate has to have vast experience with Microsoft technologies. Engage with customers via multiple channels (including phone, email, chat and service portal) Develop a good understanding of our client base whilst building and maintaining good client relationships Providing technical support, troubleshooting, and customer service to clients. Configure equipment (laptops, desktops, mobiles) and install new software when required. Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/laptop hardware, VPN technologies, M365 stack, Azure Good working knowledge of tech, hardware, and software Hybrid working – 3 days onsite Comprehensive, tailored training with opportunities for paid certifications Life insurance