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- Tasks: Be the face of our restaurant, ensuring customers enjoy a seamless dining experience.
- Company: Boundary Outlet is a vibrant retail destination with premium brands and a lively restaurant.
- Benefits: Enjoy perks like store discounts, subsidised meals, free parking, and social working hours.
- Why this job: Join a fun team, develop your skills, and create memorable experiences for customers.
- Qualifications: A positive attitude and passion for customer service; experience is a plus but not required.
- Other info: Flexible hours across 5 days, including evenings and weekends.
Location: Boundary Outlet - Colne
Hours: 20 hours a week working 5 days over 7. This will include days, evenings and weekends.
About Us: Boundary Outlet is a renowned retail destination offering premium brands at outlet prices, complemented by a vibrant restaurant experience. We are looking for enthusiastic Front of House Service Staff to deliver exceptional service and create a welcoming environment for our customers.
Role Overview: As part of our Front of House team, you will be the face of our restaurant, ensuring every customer feels valued and enjoys a seamless dining experience. From greeting customers to serving food and drinks, you will play a key role in making their visit memorable.
Key Responsibilities:
- Greet customers warmly and guide them to their tables.
- Take orders accurately and efficiently, providing menu recommendations when needed.
- Serve food and beverages with a professional and friendly attitude.
- Clear tables promptly and maintain a tidy dining area.
- Handle payments and operate tills with accuracy.
- Address customer queries or concerns with professionalism and positivity.
- Support the wider team during busy periods to maintain smooth operations.
What We Are Looking For:
- A positive, outgoing personality with a passion for customer service.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced environment and work as part of a team.
- Strong attention to detail and a proactive attitude.
- Previous experience in a restaurant, or hospitality role is desirable but not essential, as training will be provided.
The Perks:
- Company Pension Scheme
- Employee Assistance Programme
- Long Service Awards
- Store Discount
- Free Parking
- Social working hours (aligned to Retail Store opening times)
- Subsidised Meals
- Learning & Development Training
Front of House Service Staff employer: Boundary Outlet
Contact Detail:
Boundary Outlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Service Staff
✨Tip Number 1
Familiarise yourself with the Boundary Outlet brand and its offerings. Understanding the restaurant's menu and the types of customers they attract will help you engage more effectively during your interview.
✨Tip Number 2
Showcase your enthusiasm for customer service by sharing personal experiences where you went above and beyond for a customer. This will demonstrate your passion and suitability for the Front of House role.
✨Tip Number 3
Prepare to discuss how you handle busy situations or difficult customers. Providing examples of your problem-solving skills will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Dress appropriately for your interview, reflecting the professional yet friendly atmosphere of the restaurant. First impressions matter, and looking the part can set a positive tone from the start.
We think you need these skills to ace Front of House Service Staff
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front of House Service Staff position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for customer service and your ability to create a welcoming environment. Mention any relevant experience, even if it's not directly in hospitality, and express why you want to work at Boundary Outlet.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, teamwork, and attention to detail. Use specific examples from past experiences to demonstrate how you've successfully handled customer interactions or worked in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Boundary Outlet
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Share examples of how you've gone above and beyond to create a positive experience for customers in previous roles or even in everyday situations.
✨Demonstrate Team Spirit
Since the role involves working as part of a team, highlight your ability to collaborate effectively. Discuss any past experiences where you supported colleagues during busy times or contributed to a team goal.
✨Prepare for Common Scenarios
Think about potential customer interactions you might face, such as handling complaints or making menu recommendations. Practising your responses can help you feel more confident and ready to impress.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture or training opportunities. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
