Customer Experience and Service Delivery Coordinator

Customer Services Manager – Wimborne – Up to £44K – Great Benefits Are you an experienced leader with a passion for customer service? We’re looking for a Customer Services Manager to join our client’s team. In this role, you\’ll lead a high-performing team, ensure regulatory compliance, and deliver outstanding customer experiences. Lead team performance through coaching, feedback, and regular reviews. Motivate the team to enhance productivity and customer experience. Coordinate workloads to ensure efficient, high-quality service delivery. Ensure adherence to regulatory and internal controls, maintaining accurate documentation. Report on risk changes and manage compliance within the risk management framework. Drive team development through training and collaboration with Learning & Development. Prepare and deliver reports, supporting key projects and decision-making. Provide tailored support to vulnerable customers, ensuring empathy and compliance. Previous managerial experience, ideally within financial services Are you interested in th e Customer Services Team Manager role and would like to be considered?