Sales Lead Coordinator (Manchester Area)

Location: Manchester - Hybrid

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world safer and more secure.

The Opportunity:

The Sales Lead Coordinator will be responsible for establishing and managing a closed-loop lead management system. This position will include managing all aspects of inbound and outbound lead generation, qualification and management. The Sales Lead Coordinator will also be responsible for working with the Marketing and Sales Teams to define and continuously improve the Lead Management Process.

Key Accountabilities:

• Responding to, qualifying, and tracking Inbound Leads and requests
• Allocating prospects and qualified leads to appropriate sales teams
• Managing the lead qualification and tracking process
• Updating Leadership Team on Lead progression
• Managing CRM System and ensuring Database Integrity
• Managing contact information and reference lists
• Helping to define Data Profile/Fields for Leads and Prospects, and Customers
• Maintaining our Referral Leads system from end to end and tracking till won/lost
• Working with marketing to report on Campaign Results

Essential Skills:

The ideal candidate for the Sales Lead Coordinator will have strong communication skills, both verbal and written. They will be detail-oriented, collaborative, and a team player. Additional requirements for this position are:

• Strong organization and analytical skills
• Knowledgeable about Microsoft Office Suite
• Strong project management skills
• Familiarity with CRM systems
• Knowledgeable about email management programs

Behaviours:

• Focusing on Clients and Customers
• Working as One NCC
• Always Learning
• Being Inclusive and Respectful
• Delivery Brilliantly

About NCC Group:

The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we now have offices in North America, Canada, Europe, Asia-Pacific and the United Arab Emirates. We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.

Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect. We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

About your application:

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy.

We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.