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- Tasks: Lead hospitality for race days and events, ensuring top-notch service and operational standards.
- Company: Join Arena Racing Company, the UK's largest horse racing group with diverse entertainment venues.
- Benefits: Enjoy annual venue passes, discounted food, a cycle scheme, and increasing holiday allowance.
- Why this job: Be part of a dynamic team, grow your career, and make a real impact in the hospitality industry.
- Qualifications: Excellent communication, organisational skills, and a positive attitude are essential for this role.
- Other info: We embrace diversity and offer reasonable adjustments for applicants with disabilities.
The predicted salary is between 28800 - 42000 £ per year.
We are looking for a passionate and knowledgeable Hospitality Manager to join the team at Chepstow Racecourse. This role will be based at Chepstow racecourse with regular travel to Ffos Las racecourse.
About us: Arena Racing Company does so much more than lead the UK's largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!
Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it's our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
Work Perks of being a Hospitality Manager:
- Annual passes to attend any of our 21 venues
- Discounted food & ARC days out
- Cycle to work scheme
- Holiday allowance increasing with length of service up to 28 days
- Company life assurance scheme
- Discretionary group annual bonus schemes to reward your hard work
- Support with study through our study assistance schemes
- And so much more...
About the role: This role has responsibility for the hospitality delivery of both race days and EVH events. As a key part of the catering team you will develop and maintain consistent operational standards across all hospitality and event F&B operations. We require you to deliver sustainable growth through enhanced revenue generation, improved service delivery, delivering cost savings and through maximising commercial opportunities across the sites.
Responsibilities:
- To plan all non-race day and race day hospitality staffing levels to include race day hospitality management detail.
- Plan and oversee all variable labour costing for hospitality provision maintaining budgeted restrictions.
- Work closely with the Catering Operations Manager and Head Chef in the development of the site food and beverage offers and themes while maintaining and protecting the budgeted cost of goods.
- Lead all hospitality and EVH events and support the BC with key account client requirements in both the planning and execution of events.
- Manage all cutlery, crockery and light equipment inventory maintaining PAR levels agreed with the Catering Operations Manager.
- Train the casual hospitality & EVH team in common core skills using ARC's cornerstones to ensure consistent, quality delivery.
- Work closely with the Retail & Events Manager to deliver seamless events for both EVH & Raceday.
- Organise the setup of furniture and all associated event equipment in all areas at the racecourse for both racing and non-racing events.
- Monitor and maintain operational standards through daily site inspections and check lists.
- Organise weekly linen orders and maintain site stocks.
- Co-ordinate and deliver all administrative tasks as required for Race day and Non Race day events.
- To brief staff prior to events and ensure relevant paperwork is completed.
- To handle any customer complaints in a professional and efficient manner and escalate where necessary.
- To deal with any customer enquiries which may lead to further sales or bookings for site and proactively approach all opportunities.
- Collate all event feedback and event handover documents.
- Ensure that team members are well presented and behave in a professional manner at all times.
- To meet and greet clients in a professional manner as and when required during events and race days acting as an ambassador for the racecourse.
- To complete close down checks on all event areas on site each day.
- Adhere to Company policies and procedures.
- To control wastage and operate according to the Companies environment policy.
- HEALTH AND SAFETY: To comply with all Health and Safety procedures associated with the department at all times.
- FINANCIAL: To ensure wage costs are firmly controlled within the budget where you are involved, maintaining the variable labour margin.
The person we are looking for as a Hospitality Manager has:
- Excellent communication skills
- Ability to work well under pressure
- Excellent organisational skills
- A systematic approach to problems
- A process driven attitude to tasks
- Loyalty
- Commitment
- Positive attitude
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions.
Hospitality Manager employer: Arena Racing Corporation
Contact Detail:
Arena Racing Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Familiarise yourself with the specific hospitality standards and practices at Chepstow Racecourse. Understanding their unique offerings and customer expectations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Arena Racing Company. They can provide valuable insights into the company culture and what it takes to succeed as a Hospitality Manager, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience in managing events and hospitality services. Be ready to share specific examples of how you've improved service delivery or generated revenue in previous roles, as this aligns closely with the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your understanding of health and safety regulations relevant to the hospitality industry. Being knowledgeable about these procedures will demonstrate your commitment to maintaining high operational standards, which is crucial for this role.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your achievements in previous roles, especially those that demonstrate your ability to enhance service delivery and manage events.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of the role at Chepstow Racecourse. Mention specific experiences that align with the responsibilities outlined in the job description.
Showcase Your Skills: Emphasise your excellent communication, organisational skills, and ability to work under pressure. Provide examples of how you've successfully managed teams or events in the past.
Highlight Your Commitment to Diversity: Since the company values diversity and inclusion, mention any experiences or initiatives you've been part of that promote these values. This will show that you align with their company culture.
How to prepare for a job interview at Arena Racing Corporation
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your passion and knowledge, especially in managing events and catering services.
✨Demonstrate Strong Communication Skills
As a Hospitality Manager, excellent communication is key. Prepare to discuss how you've effectively communicated with teams and clients in past roles, and be ready to showcase your ability to handle customer complaints professionally.
✨Highlight Your Organisational Skills
Given the fast-paced nature of race days and events, emphasise your organisational abilities. Discuss how you plan and manage staffing levels, budgets, and event logistics to ensure smooth operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of examples where you've successfully navigated challenges in hospitality settings, such as managing unexpected issues during events or maintaining service standards.
