German Customer Care Leader

German Speaking Customer Care Team Leader (Hybrid) Location: St Neots, Hybrid only in the office once a week Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire. Motivate and support the team to develop positive relationships with customers to provide excellent customer service. -Lead a Team of Customer Care Administrators -Carry out various channel quality reviews and help your team develop using a coaching approach. -Conduct regular 1-1s and performance reviews -Assist with Recruitment with Customer Care -Collaborate with colleagues to help us be the best we can be. -Develop product and process knowledge to continue providing excellent customer service. Passionate about delivering customer service. -Fluent in spoken and written German and English. -Flexible Coaching & feedback skills. -Ability to work in a team, ask for help and trust colleagues. -2 on off shift 35.Friday / Saturday – Working Sunday – Off Friday / Saturday – Off Learning Hub * Employee Assistance Program * Pension Scheme * Holiday Flexibility * Gym Membership * Exclusive Discounts * Life Insurance