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For Companies At a Glance
- Tasks: Lead teams, provide excellent service, and manage a retail unit in a dynamic environment.
- Company: Join a vibrant network with over 5,000 venues across the UK, including OLYMPIA.
- Benefits: Enjoy flexible shifts, competitive pay, weekly payments, and health support programmes.
- Why this job: Work in a friendly atmosphere, gain transferable skills, and receive industry-recognised training.
- Qualifications: Previous supervisory experience preferred; barista skills a plus but not essential.
- Other info: Quick application process – just one minute to apply!
We are looking for supervisors to lead experienced and enthusiastic teams, at OLYMPIA and other exciting locations across our network.
Working Hours
In this flexible and active role, you can pick and choose your shifts as you please. And with OLYMPIA as your home you can even choose where else you'd like to work, with the opportunity open for you to work at any one of our 5,000+ venues across the UK.
Role responsibilities
- Providing a brilliant service for our guests
- Swiftly resolving customer service complaints
- Ensuring smooth communication between team members
- Overseeing the floor, mitigating any issues smoothly
- Motivating staff members & communicating with management
- Managing a retail unit serving from a range of hot/cold food, coffee, cold drinks and confectionary.
Requirements
- Previous supervisor experience preferred.
- Preferred barista experience (if not, must be willing to learn).
- The ability to remain calm during high-volume periods
- Enthusiastic & energetic
- Excellent communication skills
- High empathy and understanding of others
- Excellent organisation skills
Why should you work with us?
- Great opportunity to work in a friendly and fast-paced environment
- Competitive pay, paid weekly
- Be part of a great, supportive team
- Gain some great transferable skills and work experience
- Receive full training in Health & Safety, Hygiene and Manual Handling that are recognised industry-wide.
- Access to Health & Wellbeing Support Programmes, including our Employee Assistance Programme.
Apply online now via our short application form (only takes 1 minute!). We will be in touch shortly and if successful, you could be working in one of our venues within a few days.
Supervisor - London employer: Gather & Gather
Contact Detail:
Gather & Gather Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - London
✨Tip Number 1
Familiarise yourself with the venues we operate at, especially OLYMPIA. Knowing the layout and services offered can help you stand out during interviews, as it shows your genuine interest in the role and the company.
✨Tip Number 2
Highlight your previous supervisory experience by preparing specific examples of how you've successfully managed teams or resolved customer complaints. This will demonstrate your capability to handle the responsibilities of the role effectively.
✨Tip Number 3
Showcase your enthusiasm for the hospitality industry. Engage with our social media channels or attend events where we are present to network and learn more about our culture, which can give you an edge in your application.
✨Tip Number 4
Prepare to discuss your approach to high-pressure situations. Since the role involves managing busy periods, being able to articulate how you remain calm and organised under pressure will be crucial in impressing us during the selection process.
We think you need these skills to ace Supervisor - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience and skills that align with the job description. Emphasise your ability to manage teams, resolve customer complaints, and maintain smooth communication.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully led teams or handled high-pressure situations in the past.
Highlight Relevant Skills: In your application, focus on key skills such as excellent communication, organisation, and empathy. These are crucial for the supervisor role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Gather & Gather
✨Show Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully motivated and managed a team, especially during busy periods.
✨Highlight Customer Service Experience
Since the role involves providing excellent service and resolving complaints, be ready to discuss specific instances where you've handled customer issues effectively. This will show your potential employer that you can maintain high standards under pressure.
✨Demonstrate Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might also want to prepare to discuss how you ensure smooth communication among team members.
✨Express Willingness to Learn
If you lack barista experience, make sure to express your eagerness to learn. Employers appreciate candidates who are open to acquiring new skills, so share any relevant experiences where you've quickly adapted to new tasks.
