Cruise Sales & Service Consultant

We’re ready to welcome you onboard this Luxury River and Ocean cruise team! Are you passionate about Cruise, enthusiastic and have excellent customer service skills? If so, we have the perfect role for you! We are recruiting for Cruise Sales & Operations Consultants to join a vibrant, fast paced, and successful Travel Company. Working on a hybrid basis from their office in city centre Manchester, you will be helping customers with reservations and general enquiries, as well as promoting and selling fantastic products! It’s an exciting time to join the cruise industry with a competitive basic up to £23,400k pa DOE, great sociable hours and uncapped earnings potential. What you will be doing:* Acting as the first point of contact for guests and travel agents, by phone and email* Booking fantastic cruises and tours with guests and travel agents over the phone, as well as adding holiday extras such as cabin upgrades* Answering questions and queries from guests and travel agents, giving advice tailored to guest needs* Dealing with guest complaints by phone and email, resolving as quickly as possible* Monitoring email Inboxes, liaising with guests, travel agents and suppliers where relevant and with other departments within the organisation* Dealing with on tour emergencies * Liaising with guests/agents advising of any changes to existing bookings. * Achieving set objectives and targets for both brands* Attending regular in-house and external product training events…