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- Tasks: Manage contracts and renewals for UK Blue Light customers while collaborating with Sales and CX teams.
- Company: Join LearnPro Group, a global leader in innovative software for safety training and management.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a mission-driven team that supports first responders and makes a real impact.
- Qualifications: 3+ years in contract management or renewals, preferably with SaaS experience and HubSpot CRM skills.
- Other info: Occasional travel to offices and customer visits may be required.
The predicted salary is between 45000 - 55000 £ per year.
We are a global leader in ERP, virtual reality, competency and e-learning. LearnPro Group creates innovative software to keep global communities safe. Serving more than 400 customer organisations worldwide, leading public and private sector clients use our products to train and manage over 300,000 first responders and public sector, health, and social care staff each year.
We’re looking for a proactive and detail-oriented Contracts & Renewals Manager to join our Sales Operations Team. This hybrid role bridges sales operations and customer retention, with a core focus on managing contracts and securing renewals for our UK Blue Light (Fire, Police, Ambulance) customers. You will work closely with Sales, CX (Customer Success), and Finance to ensure commercial terms are aligned with an agreed approach, that renewals are seamless, and customers are set up for long-term success.
Contracts Management- Be a warm and engaging touch point for our customers, who care about having a named person to approach. A ‘telephone first’ attitude is always warmly received by the sector;
- Proactively manage account challenges and take ownership of the solution. Escalate any more complex conflicts to CX and Sales and be part of the communicated solution;
- Review and manage standard commercial agreements, where necessary and appropriate;
- Ensure compliance with internal policies;
- Track and manage contract terms, renewal dates, and key clauses using our CRM;
- Lead the design and implementation of a more automated renewals workflow via HubSpot CRM, including workflows, tasks, email templates, and reporting dashboards;
- Identify and eliminate manual bottlenecks in the current renewals process to improve efficiency and customer experience;
- Monitor and act on renewal risk signals;
3+ years in contract management, or a renewals/account management role (SaaS experience highly preferred);
- Hands-on experience with HubSpot CRM, including workflow automation and reporting (desired);
- Strong working knowledge of SaaS contract terms and renewal cycles;
- A strong understanding of contractual risks is desirable. Knowledge or experience in the UK public sector - ideally blue light services;
- Any language skills would be beneficial;
- Excellent project management and process improvement skills;
- Comfortable working cross-functionally across finance, CX, sales, and operations.
Full time role; Remuneration package consisting of salary between £45-55k annually (depending on experience); Location: UK (Remote); Some travel required to offices in Edinburgh and Delft (very occasional) and occasional customer visits.
Contract Manager - remote working employer: LearnPro Group
Contact Detail:
LearnPro Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager - remote working
✨Tip Number 1
Familiarise yourself with the specific needs of the UK Blue Light services. Understanding their unique challenges and requirements will help you tailor your approach during interviews and discussions, showcasing your knowledge and commitment to their success.
✨Tip Number 2
Leverage your network to connect with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you align your skills and experiences with what StudySmarter is looking for.
✨Tip Number 3
Demonstrate your proficiency with HubSpot CRM by preparing examples of how you've used it in past roles. Highlight any specific workflows or automation processes you've implemented, as this will show your capability to enhance the renewals workflow at StudySmarter.
✨Tip Number 4
Prepare to discuss your experience in managing contracts and renewals in a SaaS environment. Be ready to share specific examples of how you've navigated contractual risks and improved processes, as this will directly relate to the responsibilities of the role.
We think you need these skills to ace Contract Manager - remote working
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management and renewals, especially within the SaaS sector. Emphasise any hands-on experience with HubSpot CRM and your understanding of UK public sector contracts.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed contracts or improved processes in previous roles, particularly in relation to customer retention.
Showcase Your Skills: Highlight your project management and process improvement skills in both your CV and cover letter. Provide concrete examples of how you've identified and eliminated bottlenecks in past roles to enhance efficiency.
Research the Company: Familiarise yourself with LearnPro Group's products and their impact on the public sector. Understanding their mission and values will help you align your application with what they are looking for in a candidate.
How to prepare for a job interview at LearnPro Group
✨Know Your Contracts Inside Out
Make sure you have a solid understanding of contract management principles, especially in the context of SaaS. Be prepared to discuss specific examples from your past experience where you've successfully managed contracts or renewals.
✨Familiarise Yourself with HubSpot CRM
Since this role involves using HubSpot for workflow automation and reporting, brush up on your skills with the platform. If possible, try to demonstrate your knowledge of how you've used similar tools in previous roles.
✨Understand the Blue Light Sector
Research the UK public sector, particularly the blue light services. Being able to speak about the unique challenges and needs of these organisations will show that you're genuinely interested in the role and its impact.
✨Showcase Your Cross-Functional Collaboration Skills
This position requires working closely with various teams like Sales, CX, and Finance. Prepare examples of how you've successfully collaborated across departments in the past, highlighting your communication and project management skills.
