Support Team Lead - ITIL, Service Management

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. As a Cloud Support Team Leader, you will be responsible for overseeing the day-to-day operations of a cloud support team, ensuring high-quality technical support for cloud-based systems. The role involves managing a team of cloud support engineers, liaising with cross-functional teams and clients, and maintaining service level agreements (SLAs) Excellent time management skills and an ability to prioritise and multi-task. Knowledge and experience working in an ITIL environment. Experience as a team leader in a cloud support environment. Experience working within a Managed Service Provider. Strong knowledge of cloud services (Private Cloud – VMWare, VCloud Director and Public Cloud experience AWS, Azure). Prior experience as a Cloud Support engineer or certifications in cloud technologies. Hybrid Working ~ Private Medical Insurance or Company Paid Health Cash Plan ~ Employee Assistance Program ~25 days holidays plus your birthday off ~ Option to purchase additional holiday (up to 5 days) ~ Company Pension Scheme ~ Life Assurance x 4 ~ Employee investment with Node4 training Academy ~ Family savings and shopping discounts through the Node4 benefits portal. ~ Discounted Gym Membership ~ Modern facilities with open and welcoming breakout areas ~ Company Social events ~ From an office in Derby to locations nationwide. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.