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For Companies At a Glance
- Tasks: Provide tech support, troubleshoot issues, and assist with onboarding new hires.
- Company: Join a dynamic team in Oxford focused on enhancing employee tech experiences.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be the tech hero in a supportive culture that values innovation and collaboration.
- Qualifications: Experience in end-user support and a solid grasp of IT principles required.
- Other info: Opportunity to work on exciting IT projects and improve system performance.
The predicted salary is between 30000 - 42000 £ per year.
Join our team in Oxford as an End-User Support Engineer and play a crucial role in ensuring our employees' technology runs smoothly. You'll be the go-to person for technical assistance, providing essential support for our internal users.
- Efficiently manage and resolve user-reported IT incidents related to hardware, software, and network issues, utilizing Jira for logging and tracking.
- Provide hands-on hardware support, including setup, configuration, troubleshooting, and upgrades for workstations, laptops, printers, and phones.
- Support software applications through installation, configuration, troubleshooting, and license management.
- Address network and connectivity challenges, including Wi-Fi, VPN, and remote access for our distributed team.
- Manage user accounts and access, ensuring appropriate permissions and resolving authentication issues.
- Support new hires with onboarding and provide ongoing user training on IT systems and tools.
- Implement and maintain system and software updates and security patches.
- Contribute to the implementation of security best practices and assist with compliance requirements.
- Monitor system performance and implement optimizations for speed and reliability.
- Track service desk metrics and contribute to reporting on support activities.
- Provide end-user support for IT projects, including testing and deployment of new systems.
- Assist with data backup and recovery processes.
Proven experience in an end-user support role. Solid understanding of hardware, software, and networking principles.
Data Support Adviser employer: nimbus
Contact Detail:
nimbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Support Adviser
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, especially Jira for incident tracking. Having hands-on experience or knowledge of these tools will give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for common hardware and software issues. Be prepared to discuss specific examples of how you've resolved similar problems in the past, as this will demonstrate your practical experience.
✨Tip Number 3
Understand the importance of user training and onboarding. Think of ways you can contribute to improving these processes and be ready to share your ideas during the interview to show your proactive approach.
✨Tip Number 4
Stay updated on the latest trends in IT support and security best practices. Being knowledgeable about current challenges and solutions in the field will help you stand out as a candidate who is genuinely interested in the role.
We think you need these skills to ace Data Support Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in end-user support roles. Emphasise your skills in hardware, software, and networking principles, as well as any experience with tools like Jira.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about providing technical assistance and how your background aligns with the responsibilities outlined in the job description. Mention specific examples of how you've resolved IT incidents in the past.
Showcase Your Technical Skills: Include a section in your application that lists your technical skills, particularly those related to hardware setup, software troubleshooting, and network management. This will help demonstrate your capability for the role.
Highlight Training and Onboarding Experience: If you have experience in training new hires or providing user support, make sure to highlight this in your application. It shows that you can contribute to onboarding and ongoing training for employees.
How to prepare for a job interview at nimbus
✨Show Your Technical Skills
Be prepared to discuss your experience with hardware, software, and networking principles. Highlight specific examples where you've successfully resolved IT incidents or provided support, as this will demonstrate your capability for the role.
✨Familiarise Yourself with Jira
Since you'll be using Jira for logging and tracking incidents, it’s a good idea to brush up on how it works. If you have prior experience with it, share that during the interview; if not, mention your willingness to learn quickly.
✨Emphasise User Training Experience
The role involves onboarding new hires and providing ongoing training. Be ready to discuss any previous experience you have in training others, and how you approach making technical information accessible to non-technical users.
✨Discuss Security Best Practices
As the position requires contributing to security best practices, be prepared to talk about your understanding of IT security measures. Share any relevant experiences where you implemented or maintained security protocols in past roles.
