Regional Customer Account Manager (Chandler\'s Ford)

The Company represents one of the world's leading aircraft engine manufacturers as the exclusive service center for all engine operations located in Europe, Middle East and Africa (EMEA). The company is the single point of contact for after-sales support in the territory including repair and overhaul, engine fleet management, customer support and logistic support functions.

Reporting to the Director, Customer Services, the role acts as a single point of contact for all EMEA Customers whose engines have been routed for repair or overhaul to a network facility, ensuring the highest quality of service is provided in the most cost-effective manner. Responsibilities include:

• Representing the customer’s interests throughout each shop event by defining each event strategy upfront.
• Building and maintaining relationships at all levels with customers to meet their needs, address queries and tailor service offerings.
• Communicating regularly during all stages of shop visits, including reviewing and sending project status reports, technical reports, cost estimates, investigation reports, invoices, and shipping documents to customers.
• Providing commercial and technical input to analyse each project to ensure compliance with business and customer needs.
• Coordinating meetings and documentation with service centers and customers to facilitate incoming, ongoing, and completed engine events.
• Evaluating projects when required for company review and decision-making.
• Managing project margins and profitability, including proactive management of customer portfolio in all aspects of the business including account credit and payments.
• Supporting customer visits when required both on site and at service centers.

The ideal candidate should be a self-motivated team player with 5+ years of customer account management experience in aviation, preferably with experience relating to aircraft gas turbine engines. Strong commercial ability and experience in commercial negotiations with customers is desirable. A technical background in engineering and/or aircraft maintenance would be highly useful, as would a postgraduate business qualification.

The position requires someone with excellent communication and interpersonal skills who can establish a high level of trust and credibility with senior management at the network shops and customers alike. Occasional travel throughout the EMEA region will be necessary. Strong relationship building and influencing skills are essential, along with the ability to cope with complex and changing environments while projecting a positive attitude. Native English or fluency (written and spoken) in English is essential, and fluency in other languages can be advantageous.

Place of work will be based at the UK offices in Chandlers Ford, Southampton.

Work-life Balance, Flexible Working, Team Building, Diversity & Inclusion.

All qualified applications will be given careful consideration without regard to ethnicity, colour, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.