Conference and Events Manager

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

We’re seeking a Conference & Events Manager to join our Operations team. This role delivers the highest standards of client care through effective leadership of Events, Conference Services, Cleaning, and Maintenance Teams.

What You’ll Do:

Operations:

• Responsibility for the Operations Team and Conference Services Team in all aspects of their departments’ operations.
• Manage the external cleaning contract with monthly reviews and consistent monitoring.
• Oversee and drive the yearly, monthly, and unplanned maintenance requirements through the central team, conference services team, and external contractors.
• Ensure that each department maintains high standards of delivery and customer service according to company policies.
• Monitor and review Front of House operations systems, implementing improvements as needed.
• Review relevant Risk Assessments, including fire, HACCP, and COSHH, as required.

Personnel:

• Manage directly the Operations and Conference Services Teams, overseeing staff rotas within budget.
• Conduct twice-yearly appraisals and provide training and development plans.
• Ensure team compliance with HR procedures and statutory health and safety training.
• Develop good working relationships with the Central team and ensure effective communication across all FOH departments and the wider venue.

Client Care:

• Achieve the highest levels of customer service within all operational teams.
• Monitor and record client feedback, acting on negative feedback with improvement plans.
• Handle complaints professionally and offer appropriate compensation.
• Aim for a 90% Venue Verdict customer feedback score and a 9-10 Net Promoter Score.
• Align FOH targets with overall business objectives and ensure effective stock control and invoicing systems are in place.

General:

• Participate in staff briefings, company meetings, and training.
• Work weekends and evenings on a rota basis.
• Familiarize with other venue departments and staff roles.

What We Look For:

• Experience in managing profitable venues and teams.

Operational management: Understanding and managing Client Service and Conference Service departments.

Client management: Maintaining excellent client relations.

Leadership: Building and maintaining a high-performing team.

Who We Are:

Convene is a global hospitality company managing a portfolio of lifestyle brands focused on revolutionizing meetings, work, and gatherings. We create unique hospitality experiences across various brands, including venues, meeting rooms, and flexible office spaces, with a focus on fostering human connection. Our portfolio includes nearly 40 locations worldwide, including the US and UK.

• Employee Assistance Program: Well-being support and personal advice.

Time Off and Work-Life Balance: 25 days annual leave plus bank holidays, sick pay.

Financial Support and Benefits: Interest-free loans, bicycle purchase schemes.

Professional Development: Ongoing training and recognition programs.

Community and Impact: Volunteer opportunities and community initiatives.

Convene is committed to diversity and inclusion. We are an Equal Opportunity Employer welcoming applicants from all backgrounds.

#LI-AS1

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Have you previously been employed by Convene or etc.venues? *

Are you currently located in the London metro area? *

Were you referred by a Convene employee? *

If yes, please specify the employee\’s name and how you know them. *

#J-18808-Ljbffr