IT Support Manager

Are you an experienced IT professional with a knack for solving complex issues and leading small teams? We’re looking for a proactive and hands-on Support Manager to join our client’s dynamic team. If you’re passionate about technology and thrive in a fast-paced environment, looking for a new challenge our client is offering a salary up to £45,000. What Does the Role Entail? As the client’s Support Manager, you will be responsible for ensuring seamless IT operations across the organisation. This includes managing the ticketing system to prioritise, monitor, and resolve tickets effectively, all while adhering to SLA response times. You’ll oversee a team of three, providing guidance, support, and fostering collaboration, while stepping in to handle technical challenges across 1st, 2nd, and 3rd line support as needed. You will also take charge of maintaining servers, backups, and ensuring the infrastructure remains secure and reliable, working with tools such as Microsoft, Azure, Salesforce, and DUO. What Skills Will You Have? To excel in this role, you will have proven experience managing and supporting small teams, alongside strong technical expertise in 2nd and 3rd line support. You’ll be process-driven, with a demonstrated ability to manage ticketing systems and meet SLA response times. Familiarity with tools such as Microsoft, Azure, Salesforce, and DUO are essential, and prior experience in the telecom sector…