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For Companies At a Glance
- Tasks: Join our team to process customer orders and ensure top-notch service.
- Company: Bison Flooring is a leading company in the flooring industry, known for quality and innovation.
- Benefits: Enjoy a competitive salary and the chance to work full-time in a dynamic environment.
- Why this job: Be part of a supportive culture where your contributions make a real impact on customer satisfaction.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This is a permanent position based at our Hoveringham site.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for an enthusiastic individual to join our Bison Flooring Customer Service team in the position of Customer Service Coordinator based at our Hoveringham site.
The main responsibility is to process customer orders within relevant lead times and role guidelines.
Your duties would include but not limit...
Contact Detail:
Forterra Building Products Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with Bison Flooring's products and services. Understanding the specifics of what they offer will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Think about examples from your past experiences where you've successfully handled customer queries or complaints, as these will be valuable during discussions.
✨Tip Number 3
Research common challenges faced in customer service roles, especially in the flooring industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Bison Flooring if possible. They can provide insights into the company culture and expectations, which can be incredibly helpful for your application and interview.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Coordinator position. Tailor your application to highlight relevant experience and skills that match these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly any roles where you processed orders or managed customer interactions. Use bullet points for clarity and focus on achievements.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to meet deadlines and work within guidelines, as this is crucial for the position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential in a customer service role.
How to prepare for a job interview at Forterra Building Products Ltd
✨Know the Company
Before your interview, take some time to research Bison Flooring. Understand their products, values, and what sets them apart in the flooring industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Your Customer Service Skills
As a Customer Service Coordinator, you'll need to showcase your ability to handle customer orders efficiently. Prepare examples from your past experiences where you successfully resolved customer issues or improved service processes.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think about common challenges in customer service and prepare your responses, focusing on problem-solving and communication skills.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, company culture, or growth opportunities within the role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
