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- Tasks: Coordinate engineer visits and keep clients updated on service issues.
- Company: Join one of the UK's leading family-run engineering companies in Bristol.
- Benefits: Enjoy a competitive salary, supportive environment, and opportunities for growth.
- Why this job: Be part of a friendly team that values excellent customer service and personal development.
- Qualifications: Strong admin skills, communication, and organization; training provided.
- Other info: Full-time hours, Monday to Friday, with immediate interviews available.
The predicted salary is between 19036 - 26754 £ per year.
Customer Service Administrator £23,795 Bristol Office Based We have teamed up with an engineering company based in great offices in the Bristol area. Our client is one of the UK’s leading engineering companies, which operates nationally. Due to growth, they are keen to on board an experienced Administrator to work within the service team. You will be joining a highly successful, family-run business, where the team prides itself on its friendly, welcoming, and supportive environment. About your new role: Acting as the point of contact between engineers and clients, the Customer Service Administrator will be responsible for coordinating and booking engineer site visits and updating clients on any issues and/or works. Reporting to the team leader, you will: Book in engineers for planned maintenance and weekly visits to sites, managing their schedules Liaise regularly with clients to keep them up to date on any issues, planned works, or call outs Update spreadsheets and prepare daily lift update reports for your designated area Support the wider team with any additional ad-hoc dutiesAbout you: This role is perfect for you if you’re a strong Administrator, with excellent customer service, communication, and organisational skills. Upon joining the team, you will receive full training on processes and systems used within the business, so previous experience in the industry is not essential. Our client has an excellent reputation in the market, and you will essentially act as an ambassador for them – so a can-do attitude and desire to deliver excellent customer service levels is the key to your success in this role. As a Customer Service Administrator you will be: Proficient in MS office including Excel A strong communicator – both written and verbal Proactive and able to use your own initiative Highly organised and able to juggle multiple tasksWhat’s in it for you? The opportunity to join a fantastic family-run business, which supports its employee’s progression and growth. Upon joining the business, you will be in receipt of a competitive salary of £23,795 and a range of benefits. Everything else you need to know: Working hours are Monday to Friday – 8 am – 5 pm Interviews are taking place now, so please send your CV to apply! May & Stephens Ltd is acting as an Employment Agency in relation to this vacancy
Customer Service Administrator employer: May & Stephens
Contact Detail:
May & Stephens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the engineering industry and the specific services offered by the company. This knowledge will help you communicate effectively with both clients and engineers, showcasing your understanding of their needs.
✨Tip Number 2
Practice your organizational skills by managing a mock schedule. Create a timetable for booking appointments and coordinating tasks, which will demonstrate your ability to juggle multiple responsibilities during the interview.
✨Tip Number 3
Prepare to discuss examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to resolve issues or improve client satisfaction.
✨Tip Number 4
Showcase your proficiency in MS Office, especially Excel, by brushing up on relevant functions and features. Being able to demonstrate your skills in data management and reporting will set you apart from other candidates.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience and customer service skills. Use specific examples that demonstrate your ability to manage schedules, communicate effectively, and handle multiple tasks.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your proactive approach and how your organizational skills will contribute to the team’s success.
Highlight Relevant Skills: In your application, emphasize your proficiency in MS Office, particularly Excel, as well as your strong communication abilities. These are key skills that the employer is looking for.
Show Your Customer Service Attitude: Demonstrate your can-do attitude and commitment to delivering excellent customer service in your application. Share any relevant experiences where you went above and beyond for clients.
How to prepare for a job interview at May & Stephens
✨Show Your Communication Skills
As a Customer Service Administrator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. You might be asked to role-play a scenario where you need to update a client or coordinate with an engineer.
✨Highlight Your Organizational Skills
This role requires juggling multiple tasks and managing schedules. During the interview, share specific examples of how you've successfully organized tasks or managed time in previous roles. This will show that you can handle the demands of the position.
✨Demonstrate a Can-Do Attitude
The company values a proactive approach and a desire to deliver excellent customer service. Be ready to discuss situations where you've gone above and beyond to help a customer or solve a problem. This will reflect your alignment with their values.
✨Familiarize Yourself with MS Office
Since proficiency in MS Office, especially Excel, is important for this role, brush up on your skills before the interview. You may be asked about your experience with spreadsheets or data management, so be prepared to discuss how you've used these tools in past positions.
