Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our NHS 111 team as a Call Handler, assisting callers with urgent health concerns.
- Company: Practice Plus Group is dedicated to providing exceptional healthcare services across the UK.
- Benefits: Enjoy flexible hours, competitive pay, 33 days annual leave, and various employee perks.
- Why this job: Make a real difference in people's lives while developing valuable skills in a supportive environment.
- Qualifications: GCSEs in English and Maths at Grade C or above; a passion for helping others is essential.
- Other info: Full training provided, with opportunities for career progression and social events.
Located onsite in Dorking, Surrey, this role involves training to be a Health Advisor in our 111 call centre, handling calls from members of the public. You will learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you will need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.
We offer enhanced pay rates for weekends, currently providing 24 hours per week to cover our core shifts over the weekend, mornings and evenings. The extensive training equips you with valuable skills and includes assessments. We are offering fully paid training courses on a full-time basis, Monday-Friday (9am-5pm) for 4 weeks. We also offer part-time courses running Tuesday, Wednesday, Thursday evenings (6pm-9:30pm) and Saturday-Sunday (9am-5pm) for 6 weeks. Attendance at every training day is mandatory. This is followed by a further eight weeks’ support before you are signed off to work independently.
Once you’ve completed your training, you can join the team part-time (or full-time as explained above) on your pre-approved shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends, so you should expect to work at these times, plus some bank holidays, which may include Christmas.
As part of 111, you will be the first point of contact for members of the public with a 24-hour urgent but non-emergency health concern, providing advice and signposting assistance to onward care utilising the NHS Pathways triage system. Your responsibilities will include:
- Managing calls from patients and healthcare professionals
- Using computer systems to capture patient information
- Communicating effectively in a healthcare environment with colleagues as well as callers
- Providing advice and support on accessing local services such as general practice, dentists, pharmacies and other healthcare services
- Transferring calls to our clinical assessment services which is on hand 24/7 to provide expert advice, assessment and support
- Offering immediate support from a pharmacist for medication queries
- Dealing with distressing and emergency situations
Pay rates include £21 per hour during daytime and training (07:00-23:00), £18 per hour for the contractual night rate (23:00-24:00), and £71 per hour for further pay enhancements when working between 18:00 Friday-midnight, and any hours worked on Saturday or Sunday. Please note that the weekend rate is guaranteed but not contractual; it is an incentive for working unsociable hours.
Additional benefits include approximately 33 days annual leave, including bank holidays, great job security, flexibility over hours, and full support for ongoing career progression into coaching, training and management roles. Practice Plus Group benefits include a company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family. Integrated Urgent Care team benefits range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events, and the option of overtime to boost your earnings.
Requirements include GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above, and a real passion for helping other people, with the ability to learn new skills and thrive in a fun, friendly, well-supported team.
Practice Plus Group is passionate about great healthcare, with expertise spanning surgery, diagnostics, general practice, offender health and urgent care. We are proud to be at the forefront of developing new and exciting ways to support the nation’s health, helping patients maximise their wellbeing and live life to the full. We work with you to help you grow in your role and take your career in the direction you want to go, offering a competitive package of pay and benefits while recognising the value of a healthy work-life balance.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
NHS 111 Call Handler Nights Part Time employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Call Handler Nights Part Time
✨Tip Number 1
Familiarise yourself with the NHS Pathways triage system before your interview. Understanding how it works will not only impress your interviewers but also show your commitment to the role and the service.
✨Tip Number 2
Practice handling difficult conversations. Since you'll be dealing with emotional and distressing situations, role-playing these scenarios with a friend can help you feel more prepared and confident during the actual calls.
✨Tip Number 3
Research common health concerns that people might call about. Being knowledgeable about these issues will help you provide better support and advice, making you a more attractive candidate.
✨Tip Number 4
Show your passion for helping others during the interview. Share personal experiences or stories that highlight your dedication to providing care and support, as this is a key quality we look for in our Health Advisors.
We think you need these skills to ace NHS 111 Call Handler Nights Part Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Health Advisor. Familiarise yourself with the NHS Pathways triage system and the types of calls you will be handling.
Tailor Your CV: Highlight any relevant experience in healthcare or customer service. Emphasise your communication skills and ability to handle distressing situations, as these are crucial for this role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your eagerness to learn new skills. Mention why you want to work specifically for the NHS 111 service and how you can contribute to their mission.
Prepare for Potential Questions: Think about how you would respond to scenarios you might face as a Health Advisor. Be ready to discuss how you would handle emotional calls or direct patients to appropriate care.
How to prepare for a job interview at Practice Plus Group
✨Understand the Role
Make sure you thoroughly understand what a Health Advisor does. Familiarise yourself with the NHS Pathways triage tool and be prepared to discuss how you would handle various scenarios, including distressing calls.
✨Show Your Passion for Helping Others
This role is all about providing support to those in need. Be ready to share examples from your past experiences that demonstrate your commitment to helping others, whether in a professional or personal context.
✨Prepare for Emotional Scenarios
Since you'll be dealing with potentially distressing situations, think about how you would manage your emotions and provide reassurance to callers. Practice responses to common emotional scenarios to show your preparedness.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you would communicate clearly and empathetically with callers, as well as how you would work collaboratively with colleagues in a healthcare environment.
