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- Tasks: Manage customer interactions and ensure smooth workshop operations.
- Company: Join Birchwood Group, a leading motorcycle dealership on the south coast.
- Benefits: Enjoy a competitive salary, staff purchase scheme, and health cash plan.
- Why this job: Be part of a passionate team dedicated to exceptional customer experiences.
- Qualifications: Self-motivated individuals preferred; motorcycle licence is a plus but not essential.
- Other info: Flexible working hours with a bonus structure and generous holiday allowance.
The predicted salary is between 24000 - 36000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. Destination Motorcycles is a leading dealership specializing in high-performance motorcycles from top brands including KTM, Gas Gas, Husqvarna, MV Agusta, and CF Moto. We are dedicated to providing exceptional customer experiences and quality products that cater to motorcycle enthusiasts of all kinds.
Destination Motorcycles is currently seeking a motivated Aftersales Advisor to join their team in Christchurch, Dorset. This role involves managing customer interactions in the aftersales department, ensuring smooth operations in the workshop, and maximizing sales opportunities for service work, parts, and accessories.
- Handle warranty claims and ensure timely completion of warranty work, to the satisfaction of customers.
- Organising all data capture to ensure that customers are communicated with effectively.
- Ensure that aftersales customer satisfaction scores reflect the expectations of the business and manufacturer.
- Maximise every opportunity for the sale of motorcycle parts & accessories.
Requirements:
- Motorcycle licence (preferred but not essential).
- Self-motivated, able to work on own initiative without constant supervision.
- A flexible approach to working.
Working Hours:
- Monday-Friday 08:30 - 18.00, Saturdays 08:30-18:00 1 in 2* (1st April – 30th September).
- Monday-Friday 08:30- 17:00, Saturdays 08:30-16:30 1 in 2* (1st October – 31st March).
- *Day off during the week to be taken in lieu of Saturday working.
Salary: £30,000 Basic + Bonus
Holiday: 22 days plus bank holidays
Benefits: Competitive Salary, Staff Purchase Scheme, Car Benefit Scheme, Health Shield – Health Cash Plan, Reduced Winter Hours.
Aftersales Service Adviser employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Service Adviser
✨Tip Number 1
Familiarise yourself with the brands and models that Destination Motorcycles offers. Understanding the specifics of KTM, Gas Gas, Husqvarna, MV Agusta, and CF Moto will help you engage more effectively with customers and demonstrate your passion for motorcycles.
✨Tip Number 2
Showcase your customer service skills during any interactions. Since the role focuses on aftersales, emphasising your ability to handle customer queries and complaints efficiently will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in sales or upselling, particularly in a retail or automotive environment. Being able to maximise sales opportunities for parts and accessories is crucial for this position.
✨Tip Number 4
If you have a motorcycle licence, mention it! Even though it's preferred but not essential, having one can demonstrate your commitment to the motorcycle community and enhance your credibility with customers.
We think you need these skills to ace Aftersales Service Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Aftersales Service Adviser position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, sales, and any relevant automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to maximise sales opportunities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed customer interactions or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Aftersales Service Adviser role.
How to prepare for a job interview at Birchwood Group
✨Know the Company
Before your interview, take some time to research Birchwood Group and Destination Motorcycles. Understand their values, the brands they represent, and their commitment to customer satisfaction. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Customer Service Skills
As an Aftersales Service Adviser, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to ensure customer satisfaction and how you can contribute to maintaining high aftersales scores.
✨Showcase Your Initiative
This role requires self-motivation and the ability to work independently. Be ready to discuss situations where you've taken the initiative to solve problems or improve processes. This will demonstrate that you're proactive and can thrive without constant supervision.
✨Prepare for Technical Questions
While a motorcycle licence is preferred, it's not essential. However, having a basic understanding of motorcycles and the aftersales process will be beneficial. Brush up on common motorcycle parts and accessories, and be prepared to discuss how you would maximise sales opportunities in this area.
