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- Tasks: Lead and manage clinic operations while supporting a dedicated administrative team.
- Company: Join Orthopaedic Specialists Group, a top London clinic known for exceptional patient care.
- Benefits: Enjoy competitive salary, 25 days leave, birthday leave, private medical insurance, and a pension scheme.
- Why this job: Be part of a supportive culture focused on patient care and continuous improvement.
- Qualifications: 3+ years in healthcare operations, strong management skills, and proficiency in Microsoft Office required.
- Other info: This is a full-time, on-site role in central London, Monday to Friday.
The predicted salary is between 36000 - 60000 £ per year.
Location: OS Clinic, 45 Queen Anne Street, London W1G 9JF
Full-time, on-site, Monday to Friday, 9:00 am to 5:30 pm
Orthopaedic Specialists Group is a London-based multidisciplinary clinic known for delivering outstanding care across orthopaedics, rheumatology, pain management, oral and maxillofacial surgery, and regenerative medicine. We are seeking an experienced and dedicated Lead Practice Manager to join our management team. This is a hands-on role responsible for managing clinic operations, line-managing the administrative team, supporting consultants and ensuring excellent governance, compliance and patient service.
Key Responsibilities:
- Lead, support and develop the medical secretarial and administrative team
- Oversee recruitment, training, appraisals and performance management
- Manage clinic operations including scheduling, staffing, reporting and billing
- Ensure full compliance with CQC standards, clinical governance and internal policies
- Lead on audits, risk assessments, incident reviews and KPI monitoring
- Support strategic initiatives including quality improvement and digital transformation
- Deliver accurate reports and maintain high standards of documentation and patient correspondence
Essential Requirements:
- Minimum of three years’ experience in healthcare operations or practice management
- Proven experience line-managing staff
- Strong knowledge of private healthcare processes and governance standards
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Familiarity with clinical systems e.g. Carebit or DGL Practice Manager
The Ideal Candidate Will Be:
- Professional, proactive and highly organised
- An excellent communicator, both verbal and written
- Calm under pressure and confident in problem-solving
- Committed to delivering patient-centred care and continuous improvement
- Discreet and trustworthy with a strong understanding of confidentiality and data protection
What We Offer:
- Competitive salary based on experience
- Twenty-five days of annual leave plus all UK bank holidays
- One additional day of paid birthday leave
- Private medical insurance and contributory pension scheme
- A supportive, inclusive working culture
- Access to a high-performing clinical and leadership team
If you are an experienced manager ready to contribute to an exceptional clinical environment, we welcome your application.
Practice Admin Lead employer: OS Clinic
Contact Detail:
OS Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Admin Lead
✨Tip Number 1
Familiarise yourself with the specific healthcare operations and governance standards relevant to the role. Understanding the nuances of private healthcare processes will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the healthcare management field, especially those who have experience in orthopaedics or similar clinics. This can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in line-managing staff and how you've successfully handled challenges in clinic operations. Real-life examples will demonstrate your capability and fit for the role.
✨Tip Number 4
Showcase your proficiency in Microsoft Office and any clinical systems you’ve used in the past. Being able to speak confidently about your technical skills will reassure the hiring team of your readiness for the position.
We think you need these skills to ace Practice Admin Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare operations and practice management. Emphasise your line-management skills and any specific achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient-centred care and your understanding of compliance and governance standards in private healthcare. Use specific examples from your past roles to illustrate your capabilities.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and familiarity with clinical systems. Mention any experience you have with audits, risk assessments, or quality improvement initiatives to align with the job requirements.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your verbal and written communication abilities. Consider including examples of how you've successfully communicated with teams or patients in previous positions.
How to prepare for a job interview at OS Clinic
✨Showcase Your Leadership Skills
As a Lead Practice Manager, you'll be responsible for managing a team. Be prepared to discuss your previous experience in leading and developing teams, including specific examples of how you've supported staff through training and performance management.
✨Demonstrate Knowledge of Healthcare Operations
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to talk about your understanding of clinic operations, compliance with CQC standards, and how you have previously managed scheduling, staffing, and reporting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've had to make quick decisions or manage conflicts within a team, and be ready to explain your thought process.
✨Emphasise Communication Skills
As an excellent communicator, you should highlight your verbal and written communication skills. Prepare to discuss how you ensure clear communication within your team and with patients, as well as your approach to maintaining confidentiality and data protection.
